Senior Manager, Account Management

Expedia Group • New York, NY

5d

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Introduction To The Team: Travel Partnerships and Advertising helps partners, including hotels, vacation rentals, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply and our leading advertising and travel media network. Make An Impact! You and your team will drive delivery of revenue and/or acquisition goals, by strategizing, developing ,and sustaining strong hotel and property partner relationships within the assigned area, ensuring implementation of internal business initiatives, and process efficiencies. In doing so, you and your team will work with Expedia Group’s hotel and property partners including efforts to build C-level relationships, to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia Group’s unique data insights, marketing, distribution and revenue management toolset. You will also show leadership within the organization to share best practices across teams and regions, highlighting emerging themes and trends. In This Role, You Will Lead a team including Senior Market Managers, Market Managers, and Associate Market Managers, in the assigned market Build and execute strategy within the assigned market to achieve business goals Continuously coach and provide recommendations to direct reports; improve team productivity and effectiveness by building the skills and capabilities of the team members Spearhead cross functional Expedia business initiatives; through initiation and planning stages to actively anticipate market impact and roll out plans Provide input to senior management in developing effective and scalable solutions to improve process efficiencies Develop and sustain strong partner relationships especially at the C-level by delivering consulting services Develop & drive sound recommendations based on insights from data analysis to optimize hotels in the Expedia marketplace and their lodging market overall Represent Expedia in the local market, build Expedia’s company profile with key local influencers (e.g. tourism bureau, hotel association, etc.) and provide expertise to the local industry Promote Expedia’s full suite of products offerings to partners and educate them on the full use of our products and tools Lead the execution of overall market business plans to meet or exceed key targets, goals and/or strategic objectives set by E4B leadership Effectively handle working relationships, team's productivity and morale Continuously improve collaboration with other internal functions, within E4B and across Expedia. Other reasonable duties, as assigned

Requirements

• Bachelor’s Degree; or equivalent related professional experience
• 8+ years’ experience (6+ for Master’s)
• 20 – 30% of travel
• Demonstrated E2E business strategy / plan creation and execution
• Lead cross-functional teams successfully in a fast-paced team environment
• Strong project management skills, including multiple projects at a time, prioritize effectively, and to meet deadlines
• Execute marketplace initiatives with a strong eye on improving margin opportunity, obtaining lodging rates and availability information and driving long term relationships with our supply partners, especially our key accounts
• Ability to have an effect for internal and external decision makers
• Strong written and oral communication skills; including fundamental pitching and articulate ideas clearly and appropriately influence others
• Proficiency with Project Management and CRM tools (preferably Microsoft Project and Salesforce)
• Expertise in Microsoft Word, Excel and PowerPoint
• Establish and adhere to priorities in a fast pace environment
• High impact personality: intellectual agility, entrepreneurship, compassion in relationship, great teammate
• Hungry, determined, motivated, willing to take action and results-focused
• Organization and time management skills, rigor, attention to details
• Proven follow-up/persistence when facing challenging situations
• Ability to multi-task effectively and be able to change gears quickly without skipping a beat
• Strategy Execution Integrates change processes with organizational business plan. Coaches team members in behaviors for personal effectiveness, results orientation.
• Relationship Management 360 relationship builder, including c-level execs partners Authentic relationship builder; earns the confidence of others Bridges and sustains productive and long-term partnerships based on mutual support through a reciprocal style
• Solution Alignment Ability to identify problem statements and triage them Ability to create a strategy and prioritize. Excellent analytical and vital thinking skills, including demonstrated general problem-solving skills and an intense curiosity to identify trends and ensuing business needs. Appetite for innovative technology, fast-changing business environment, facts decision-making Ability to select and present insightful dataset including performance, market and competitor analysis and to implement significant action plans based on the data
• Written & Spoken Communication, Listening and Influencing Proficiency in English language skills Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to Ability to effectively communicate to various levels and through a variety of communication channels Ability to influence direction of decisions even when holding a position contrary to the majority.
• Build & Maintain Teams Able to work independently as well as be a strong team worker, always seeking to improve team and organizational performance

Responsibilities

• Lead a team including Senior Market Managers, Market Managers, and Associate Market Managers, in the assigned market
• Build and execute strategy within the assigned market to achieve business goals
• Continuously coach and provide recommendations to direct reports; improve team productivity and effectiveness by building the skills and capabilities of the team members
• Spearhead cross functional Expedia business initiatives; through initiation and planning stages to actively anticipate market impact and roll out plans
• Provide input to senior management in developing effective and scalable solutions to improve process efficiencies
• Develop and sustain strong partner relationships especially at the C-level by delivering consulting services
• Develop & drive sound recommendations based on insights from data analysis to optimize hotels in the Expedia marketplace and their lodging market overall
• Represent Expedia in the local market, build Expedia’s company profile with key local influencers (e.g. tourism bureau, hotel association, etc.) and provide expertise to the local industry
• Promote Expedia’s full suite of products offerings to partners and educate them on the full use of our products and tools
• Lead the execution of overall market business plans to meet or exceed key targets, goals and/or strategic objectives set by E4B leadership
• Effectively handle working relationships, team's productivity and morale
• Continuously improve collaboration with other internal functions, within E4B and across Expedia
• Other reasonable duties, as assigned

Benefits

• full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources
• medical/dental/vision
• paid time off
• Employee Assistance Program
• wellness & travel reimbursement
• travel discounts
• International Airlines Travel Agent (IATAN) membership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees