Manager, Account Management

NBCUniversal • New York, NY

2d • Hybrid

About The Position

NBCUniversal Global Advertising & Partnerships is seeking a Manager of Account Management a pivotal role responsible for overseeing Account Managers within our organization. As an ideal candidate, you will: Have robust experience partnering with agency holding companies across programmatic, streaming and linear executions. Be a strategic thinker with a customer-centric mindset and focus on supporting business growth, this role will be crucial in maintaining and expanding the Account Management organization. Demonstrate experience collaborating with cross-functional teams, and championing client satisfaction and retention efforts. Possess the desire and ability to inspire, motivate, and develop a high-performing team of Account Managers.

Requirements

• 5+ years of proven client service management experience
• 2+ years of people management
• Bachelor's Degree or Equivalent Experience in Marketing, Advertising, Business, or a related field

Nice To Haves

• Strong leadership and mentoring skills
• Deadline-driven and process-oriented personality
• Strong analytical reasoning and problem-solving skills
• Resourceful self-starter; ability to adapt to change
• Comfortable working in the fast-paced, dynamic and growing business

Responsibilities

• Leadership and Team Management: Provide ongoing support, guidance, and performance feedback to Account Managers, ensuring alignment with business goals while supporting potential career aspirations.
• Oversee the onboarding and training processes to ensure team members integrate smoothly and are set up for success.
• Routinely survey to understand or anticipate the training and development needs of the team.
• Demonstrated ability to work collaboratively with cross-functional teams and all levels of management.
• Foster a culture of collaboration, accountability, and continuous development for your team
• Client Relationship Management: Possess expert understanding of linear and digital media management, digital and streaming campaign diagnostics, and optimization within a biddable auction advertising environment.
• Serve as a day-to-day escalation contact for direct reports, coaching and supporting smooth execution and delivery of campaigns
• Implement performance and reporting deliverables to monitor and improve campaign performance furthering premium service standards to our clients
• Operational Excellence and Automation Strategy: Identify workflow efficiencies and improvement initiatives to enhance service delivery and operational efficiency for the betterment of the ad revenue and clients.
• Excellence in relationship building and communication skills
• Demonstrated ability to work collaboratively with cross-functional teams and all levels of management.

Benefits

• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager