Manager, Account Management
About The Position
NBCUniversal Global Advertising & Partnerships is seeking a Manager of Account Management a pivotal role responsible for overseeing Account Managers within our organization. As an ideal candidate, you will: Have robust experience partnering with agency holding companies across programmatic, streaming and linear executions. Be a strategic thinker with a customer-centric mindset and focus on supporting business growth, this role will be crucial in maintaining and expanding the Account Management organization. Demonstrate experience collaborating with cross-functional teams, and championing client satisfaction and retention efforts. Possess the desire and ability to inspire, motivate, and develop a high-performing team of Account Managers.
Requirements
- 5+ years of proven client service management experience
- 2+ years of people management
- Bachelor's Degree or Equivalent Experience in Marketing, Advertising, Business, or a related field
Nice To Haves
- Strong leadership and mentoring skills
- Deadline-driven and process-oriented personality
- Strong analytical reasoning and problem-solving skills
- Resourceful self-starter; ability to adapt to change
- Comfortable working in the fast-paced, dynamic and growing business
Responsibilities
- Provide ongoing support, guidance, and performance feedback to Account Managers, ensuring alignment with business goals while supporting potential career aspirations.
- Oversee the onboarding and training processes to ensure team members integrate smoothly and are set up for success. Routinely survey to understand or anticipate the training and development needs of the team.
- Demonstrated ability to work collaboratively with cross-functional teams and all levels of management.
- Foster a culture of collaboration, accountability, and continuous development for your team
- Possess expert understanding of linear and digital media management, digital and streaming campaign diagnostics, and optimization within a biddable auction advertising environment.
- Serve as a day-to-day escalation contact for direct reports, coaching and supporting smooth execution and delivery of campaigns
- Implement performance and reporting deliverables to monitor and improve campaign performance furthering premium service standards to our clients
- Identify workflow efficiencies and improvement initiatives to enhance service delivery and operational efficiency for the betterment of the ad revenue and clients.
- Excellence in relationship building and communication skills
- Demonstrated ability to work collaboratively with cross-functional teams and all levels of management.
Benefits
- This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
