Senior Manager, Account Management

HireRight • Nashville, TN

4d

About The Position

As a Senior Manager of Account Management, you will: implement innovative upselling and retention strategies to retain current customers and achieve market penetration goals. You will proactively manage processes and outcomes by establishing individual strategic plans for account managers.

Requirements

• 8-10 years of account management experience or a combined sales and account management
• Strong leadership capability in building and managing high-performance teams
• Experience working in a public company with 1,000 to 4,000 employees.
• 2 years’ experience working in a software as a solution or technology related environment.

Responsibilities

• Plan, develop and implement up-selling strategies to achieve corporate market and up-selling goals.
• Provide direction to account coordinators through influencing internal stakeholders on delivering on customer needs, acting as an escalation for customer issues, and acting as a mentor/coach where needed.
• Provide regular updates to internal stakeholders on customer needs and feedback to ensure product development and service delivery stay in tune with customer needs.
• Accompany Account Managers to on-site presentation and meetings with customers and develop an advisor relationship with clients.

Benefits

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short- & Long-Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees