Senior Maintenance Technician - Hawthorne & Hearthstone Apartments

UDR Careers•Mill Creek, WA

1d•Onsite

About The Position

UDR, Inc. and its affiliated companies are seeking a Dual-Site Senior Maintenance Technician to serve The Hawthorne and Hearthstone at Merrill Creek, apartment communities totaling 284 homes in Mill Creek, Washington. The role focuses on maintaining the communities and responding to resident needs with timely, high-quality repairs and service that support customer happiness and resident retention. The technician maintains community appearance and cleanliness, performs apartment repairs and make-ready work, maintains tools and inventory, and supports vendor coordination and team development. When the Maintenance Manager is absent, the technician leads and supervises the service team. The position also requires rotating on-call responsibility.

Requirements

Maintenance experience in the multifamily, hospitality, or a similar industry.
Competency in residential plumbing, electrical, HVAC, appliance repair, painting, and drywall.
Customer service experience.
Proficiency using modern technology, especially computers and smartphones.
Valid driver’s license.
Ability to participate in rotating on-call responsibility.

Nice To Haves

Knowledge of and experience in carpentry.
High school diploma or equivalent.

Responsibilities

Maintain the appearance and cleanliness of community grounds, amenities, buildings, apartments, breezeways, signage, offices, garbage areas, parking lots, and other common areas; promptly report deficiencies and safety risks.
Respond to resident maintenance requests and repair or restore service within organizational quality and time standards.
Prepare apartments for occupancy by performing electrical, HVAC, plumbing, carpentry, appliance repair, carpet cleaning, painting, patching, texturing, basic cleaning, and other equipment maintenance and repairs.
Maintain tools and equipment in working order, request replacements as needed, and assist with inventory stocking.
Assist the Maintenance Manager with scheduling and supervising vendors and contractors and ordering supplies and equipment within budget guidelines.
Assist with training and mentoring new Maintenance Technicians and Apprentices.
Lead, direct, and supervise the service team’s day-to-day functions in the absence of a Maintenance Manager.
Build and maintain positive relationships with residents and confirm their expectations are being met.
Identify, share, and implement opportunities to improve resident happiness and service.
Provide superior customer service to internal and external customers.
Perform other duties as assigned or necessary.

Benefits

Comprehensive benefit package, including medical, dental, and vision plans.
Medical flexible spending account.
Dependent care spending account.
Lifestyle spending account.
Supplemental term life insurance.
Voluntary cancer insurance.
Supplemental short-term disability insurance and AD&D insurance.
Voluntary long-term care insurance.
401(k) plan with company match.
Vacation and personal time, including up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year, plus company-observed holidays.
Discounts to live in UDR communities.
Tuition reimbursement.
Company-sponsored events and community service days.
Annual President’s Club event in Las Vegas recognizing associates for customer service and operational excellence.
Ongoing education opportunities supporting employee skill development and career advancement.