Senior Level Maintenance Technician - Arctic Club Hotel

Oxford Suites & Hotels•Seattle, WA

2d•$28 - $30•Onsite

About The Position

The Senior Maintenance Technician at one of Oxford’s boutique-style or luxury hotels plays a vital role in maintaining the hotel’s facilities to the highest standards of safety, functionality, and guest comfort. This position performs advanced maintenance, repair, and preventive work across mechanical, electrical, plumbing, and HVAC systems to ensure all areas of the property are operating efficiently and reliably. As a technical leader on the team, the Senior Maintenance Technician assists with complex repairs, troubleshoots recurring issues, and mentors junior staff to ensure best practices and consistent performance. This hands-on role requires attention to detail, sound problem-solving skills, and a commitment to completing tasks safely, accurately, and in accordance with Oxford Collection’s quality standards. The Senior Maintenance Technician plays a key role in striving to meet and exceed Four-Star service standards—delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

Requirements

Experienced in plumbing, tile, painting, and wallpaper repair
Valid Drivers License Required
Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Reliable and consistent attendance
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to bend, squat, crawl, kneel, push, pull, climb and walk on uneven surfaces on a frequent basis
Must be able to walk, climb ladders and work outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside and frequently lift 50 lbs. and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects.
5+ years general maintenance experience required
Experience and knowledge of plumbing, refrigeration, carpentry, electrical and guest room repairs required

Nice To Haves

High School Diploma or GED preferred

Responsibilities

Ensure all guest rooms, public areas, and back-of-house facilities are in top operational condition
Conduct preventive maintenance on critical hotel equipment, including boilers, chillers, elevators, fire alarm systems, Laundry, and kitchen appliances.
Provide general grounds keeping services such as trash removal, pool and spa maintenance, grounds upkeep, kitchen Equipment cleaning and service, and security rounds
Check and repair electrical systems, including air conditioning controls, television sets, and lighting systems, or make minor replacements as needed
Service the hotel’s pool, including adjusting chemicals, cleaning filters, and maintaining record logs.
Maintain the building exterior maintaining a Four Diamond curb appeal
Refurbish furniture and fixtures within guest rooms, such as cabinets, tables, chairs, doors, windows, and counters. Paint and finish furniture and fixtures as needed
Communicate with the Front Desk, Food and Beverage, and Housekeeping regarding guest maintenance requests
Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures.
Be knowledgeable about and able to respond to emergency situations.
Report any maintenance repairs needed immediately to their supervisor or General Manager.
Conduct routine preventive maintenance for guest rooms, public areas, hotel equipment, and carpet care as scheduled under the direction of the Supervisor or Maintenance Manager
Maintain organized work areas and equipment in alignment with sanitation and cleanliness standards
Flip mattresses and repair and move furniture as assigned by the supervisor, make suggestions for removal or replacement to ensure only quality items are presented to the guest.
Maintain a Four-Diamond experience by conducting regular preventative maintenance and efficiently completing repairs
Ensure all equipment operating logs are up-to-date
Schedule work to minimize guest disruptions consistent with a Four Diamond Luxury experience.
Support property leadership in meeting and exceeding benchmarks for preventative maintenance, response time, and guest satisfaction, etc.
Respond promptly to guest and staff maintenance requests, prioritizing tasks based on urgency
Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests
Serve as a role model for Maintenance team members and other employees, leading by example, ensuring all guest interactions reflect Four-Diamond service standards
Assist in the guidance and training of Maintenance Technicians and Material Movers.
Adhere to attendance policies and maintain regular availability for scheduled shifts
May participate in the drivers program or other hotel-related duties as assigned