Senior Maintenance Technician - Arbor Park Apartments

UDR Careers • Alexandria, VA

2d • Onsite

About The Position

UDR, Inc. and its affiliated companies are seeking a Senior Maintenance Technician to join our team at Arbor Park, our apartment community (851 homes) located in Alexandria, VA. This role is focused on crafting an amazing customer experience and providing satisfying solutions to customers, acting as a "Care Hero" to save the customer's day. As a Senior Maintenance Technician, every day is an opportunity to deliver first-class service in turn achieving customer happiness and resident retention.

Requirements

• Maintenance experience in the multi-family, hospitality, or similar industry
• Competency in residential plumbing, electrical, HVAC, appliance repair, painting, and drywall
• Customer service experience
• Proficient in the use of modern technology, especially computers and smartphones
• EPA Universal Certification required
• Valid driver’s license and rotating on-call responsibility required

Nice To Haves

• Knowledge of and experience in carpentry a plus

Responsibilities

• Maintain the overall appearance and cleanliness of the community by ensuring that grounds, amenities, building exteriors/interiors, market ready units interior, breezeways, curbs, signage, leasing office, central garbage areas, parking lots and other buildings and common areas are free of debris, trash, graffiti and other items which affect the appearance of the community.
• Report all deficiencies and/or risk management safety issues immediately.
• Respond to resident requests for maintenance and service by taking appropriate action to repair and/or restore service within the quality and time standards established by the organization.
• Ensure that apartments are ready for occupancy by performing electrical, HVAC, plumbing, carpentry, appliance repair, carpet cleaning, painting, patching, texturing, basic apartment cleaning and other miscellaneous equipment maintenance and repairs.
• Maintain tools and equipment and ensure that they are in proper working order, request replacements as necessary, and assist in stocking inventory.
• Assist Maintenance Manager with ordering supplies/equipment to maintain appropriate levels of inventory within budget guidelines.
• Assist with scheduling and supervising contractors.
• Assist in training and mentoring of new Maintenance Technicians and/or Apprentices.
• Foster an on-going positive relationship with residents confirming their expectations are being fulfilled.
• Identify, communicate, and implement opportunities to improve resident happiness and service.
• Provide superior customer service to internal and external customers.
• Perform other duties as assigned or as necessary.

Benefits

• Company matched 401(k)
• Vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year)
• Company observed holidays
• Discounts to live in our best-in-class communities
• Tuition reimbursement
• Company sponsored events
• Community service days
• Annual President's Club held in Las Vegas
• Medical, Dental, Vision Plans
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Lifestyle Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED