Senior Maintenance Supervisor

LEFRAK ORGANIZATION•Jersey City, NJ

10d•$70,000 - $80,000•Onsite

About The Position

Working for Realty Operations Group means being part of a team dedicated to delivering a best-in-class apartment living experience. We maintain a superior group of professionals united by a common commitment to the highest level of integrity and business ethics in all of our dealings. At Realty Operations Group, we are committed to innovation and creative problem-solving. We provide our team members with constant training, development opportunities, and career advancement in a fast-paced environment. We are seeking a highly skilled Maintenance Supervisor to oversee the operations of luxury, high-rise residential rental properties in the Newport/Waterfront area of Jersey City. This role requires strong leadership, a deep knowledge of building systems, and a commitment to providing exceptional customer service. The Maintenance Supervisor will report directly to the Property Manager or Senior Property Manager of the portfolio and will liaise with tenants, manage building staff, and ensure that the property is well-maintained and efficiently operated.

Requirements

Required: 8 + years of experience managing large, high-rise residential buildings or complexes.
Experience managing and leading a team, including supervision, mentoring, and performance management.
Strong technical skills in building operations, including boilers, HVAC systems, plumbing, electrical systems, mechanical systems, and carpentry.
Familiarity with fire suppression and fire alarm systems is essential.

Nice To Haves

Preferred: Bachelor’s degree in Engineering or a related field.
Experience with HappyCo, Yardi or similar work order and property management platforms is a plus.
Bilingual (Spanish) is a plus.

Responsibilities

Deliver best-in-class customer service through quick and effective response to resident’s inquiries and repair requests, resolving resident complaints promptly, escalating more serious resident concerns promptly.
Manage and respond to work orders using HappyCo, ensuring timely and efficient resolutions to maintenance requests.
Oversee the unit turn process, coordinating the timely turnover and preparation of apartments for new residents.
Process purchase orders and manage budgeting, ensuring that building expenses are monitored and controlled.
Supervise and mentor building staff, including doormen, handymen, and porters, to ensure high performance, accountability, and adherence to standards.
Lead performance management, conduct evaluations, addressing issues, and fostering the professional growth and development of building staff.
Oversee vendor management, ensuring that contractors and service providers meet expectations and deliver quality services.
Ensure all building systems (boilers, HVAC, mechanical, plumbing, and electrical) are properly maintained and compliant with safety and operational standards.
Identify repair and maintenance needs, recommend third-party contractor involvement when necessary, and oversee contractor work to completion.
Maintain the cleanliness and presentation of the building, ensuring it meets luxury standards.
Manage service contracts and oversee all third-party vendors providing services to the building.
Maintain inventory of cleaning supplies, tools, and materials, ensuring adequate stock levels.
Perform other related duties as assigned.