Senior Maintenance Manager
About The Position
The Senior Maintenance Manager leads maintenance operations across assigned properties, ensuring excellent service delivery, operational consistency, and adherence to company standards. The role oversees property maintenance performance, supports and develops Maintenance Managers, and works with regional and property leadership to meet operational priorities. It also covers vendor and financial oversight, compliance and safety, emergency planning, and reporting maintenance performance and KPIs. The position requires advanced expertise overseeing HVAC, plumbing, electrical systems, appliances, building envelopes and structural design, and—where applicable—pool management and wastewater treatment systems. Heatherwood provides monthly safety training, ongoing leadership, management, and advanced technical development, certification training and support where applicable, online training resources, and internal growth opportunities.
Requirements
- At least 5 years of supervisory experience in multifamily residential, commercial, or hotel maintenance, including at least 2 years in a multi-site or senior leadership capacity.
- Valid driver's license.
- Positive attitude, professionalism, and integrity.
- Customer-first approach to service and a safety-first mindset with adherence to safety policies.
- High attention to detail and accountability for operational performance and outcomes.
- Ability to manage multiple teams, priorities, and deadlines across properties.
- Ability to quickly learn and adapt to property management and maintenance software and technology.
- Strong written and verbal communication skills.
- Openness to feedback and consistent communication with regional leadership and property teams.
- Advanced expertise overseeing various HVAC systems; plumbing systems, including boilers and water heaters; electrical systems; appliances; and building envelope and structural design.
- Advanced expertise overseeing pool management and wastewater treatment systems where applicable.
Responsibilities
- Oversee maintenance operations across assigned properties to ensure consistent execution of company standards.
- Guide Maintenance Managers on work orders, preventive maintenance, inspections, and make-ready processes.
- Monitor property performance, service levels, and response times.
- Ensure timely and cost-effective resolution of maintenance issues through site leadership teams.
- Identify operational gaps and drive continuous improvement across the portfolio.
- Manage and support Maintenance Managers across the assigned portfolio.
- Recruit, train, coach, and evaluate maintenance leadership talent.
- Drive accountability for performance, safety, and service standards.
- Partner with Regional and Property Leadership to align operational priorities.
- Develop team capabilities through ongoing coaching and technical and leadership development.
- Oversee vendor performance, contracts, and accountability standards.
- Support budgeting, capital planning, and maintenance financial performance.
- Ensure consistent procurement, inventory control, and materials management.
- Approve and monitor larger-scale projects, change orders, and vendor execution.
- Ensure compliance with company policies, Fair Housing, and regulatory standards.
- Oversee safety programs and reinforce OSHA compliance and the company safety culture.
- Support emergency response planning and after-hours escalation coverage.
- Coordinate seasonal and emergency operational needs, including snow removal and storm response.
- Track and report maintenance KPIs, including work order performance, turnover times, and vendor efficiency.
- Provide regular operational updates and performance reports to Directors and Regional Leadership.
- Identify trends, risks, and opportunities to improve portfolio performance.
- Support data-driven operational and capital planning decisions.
Benefits
- Ongoing leadership, management, and advanced technical development.
- Training and support for EPA Universal, CPR, CPO, and Standpipe certifications (S95, S12, S13), where applicable.
- Access to online training resources.
- Internal growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
