Senior M365 Engineer - Hybrid

Surgery Partners Careers•Nashville, TN

21h•Hybrid

About The Position

This role supports collaboration tools end-to-end, including Exchange 2016, Exchange Online, Azure AD, AzureAD Connect sync, Active Directory, Teams, SharePoint Online, and Microsoft Office Applications. The engineer will perform migrations to Surgery Partners' e-mail platform from any source system, log all requests within the ticketing system, and follow up with other support staff to ensure timely resolution and customer satisfaction. A key aspect of this role is creating a positive customer support experience by deeply understanding problems, ensuring timely resolution or escalation, communicating promptly on progress, and maintaining a professional attitude. The engineer will analyze and resolve incidents and requests related to application software or hardware, document resolutions, and update self-help resources. Collaboration with leadership to improve processes and procedures is also expected, along with handling escalations and providing after-hours and on-call support as needed.

Requirements

Senior System Administrator - IT M365 Administrator.
0-2 years of professional experience.
Strong analytical and problem-solving skills.
Effective communication and ability to collaborate with diverse teams.
Strong organizational and time-management skills.
Eagerness to learn and adapt to new challenges.
Strong customer service skills.
Strong initiative and ability to work in a team environment.
Detail-oriented approach to troubleshooting and process improvement.
Commitment to upholding safety and quality standards in a healthcare setting.
Ability to work effectively in a fast-paced, regulated environment.
Talk / Hear
See
Sit
Stand
Repetitive Use of Hands

Nice To Haves

Bachelor’s degree preferred.
Healthcare technology experience preferred.

Responsibilities

Supports collaboration tools end to end, such as Exchange 2016, Exchange Online, Azure AD, AzureAD Connect sync, Active Directory, Teams, SharePoint Online, Microsoft Office Applications, and others.
Performs migrations to Surgery Partners' e-mail platform from any source system.
Logs all requests within Surgery Partners' ticketing system.
Follows up with other support staff involved in the resolution to ensure incidents are resolved, requests fulfilled, and customer communication is complete.
Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
Analyzes and resolves incidents and requests regarding use of application software or hardware.
Documents resolutions and updates appropriate self-help, FAQ, and knowledge bases.
Works with leadership to improve processes, procedures, and other functions.
Handles escalations relating to customer services or minor technical issues.
Provides after-hours and on-call support as needed.