Senior Logistics Operator, Outbound Operations

Zipline•South San Francisco, CA

8d•Onsite

About The Position

Zipline is seeking a Senior Logistics Operator to own outbound logistics operations from our main factory in South San Francisco. This role is responsible for ensuring reliable, high-quality distribution and fulfillment of finished goods and spare parts to commercial deployments and test operations. You will operate at the center of Zipline’s physical supply chain—owning daily outbound execution while also improving the systems, processes, and decisions that enable scale. You will be expected to handle ambiguity, anticipate downstream impacts, and drive outcomes end-to-end with minimal oversight. You will own outbound distribution performance, including on-time shipment, fulfillment accuracy, lead times, and cost efficiency—ensuring consistent, high-quality outcomes for internal and external customers.

Requirements

3–5+ years of experience in logistics, fulfillment, or supply chain operations
Experience owning or coordinating outbound shipments and working with transportation providers
Strong understanding of warehouse operations, inventory systems (WMS/ERP), and shipping workflows
Demonstrated ability to operate independently and manage multiple priorities in a fast-paced environment
Strong analytical and problem-solving skills with attention to detail
Ability to stand and walk for extended periods
Ability to lift and move materials as needed
Comfortable working in a warehouse and factory environment
Ability to operate forklift and material handling equipment

Nice To Haves

Experience in manufacturing or production environments
Familiarity with domestic and/or international shipping and trade requirements
Experience with multiple freight modes (parcel, LTL, FTL, air freight)
Experience identifying root causes and implementing process improvements (Lean or similar methodologies)
Experience working cross-functionally with planning, operations, and commercial teams

Responsibilities

Own end-to-end outbound logistics operations, ensuring on-time, accurate, and reliable shipments
Own and improve key outbound performance metrics, including on-time shipment, order accuracy, lead time, and cost
Plan and prioritize daily shipment execution across competing demands (commercial, test, internal transfers)
Anticipate constraints and proactively resolve risks across inventory, packaging, carrier capacity, and documentation
Coordinate closely with manufacturing, supply chain planning, test, and commercial teams to align on priorities and timelines
Ensure high-quality order fulfillment (pick, pack, label, documentation) with strong attention to detail and accuracy
Select and coordinate transportation modes (parcel, LTL, FTL, air, hand-carry) based on urgency, cost, and reliability
Track shipments end-to-end, proactively managing exceptions and ensuring successful delivery outcomes
Own shipping documentation and compliance requirements (packing lists, commercial invoices, export documentation where applicable)
Identify root causes of performance gaps (delays, errors, inefficiencies) and implement durable solutions
Monitor, analyze, and report on outbound metrics; use data to drive continuous improvement and decision-making
Drive improvements in outbound processes, packaging, workflows, and transportation strategy to improve performance and scalability
Build scalable processes and standards as Zipline expands its manufacturing and deployment footprint
Maintain high standards for safety, quality, and operational excellence