Senior Logistics Coordinator, Dispatch, Road Transport US

DSV•Chandler, AZ

17h•Onsite

About The Position

The Sr. Logistics Coordinator function plays a vital role in interacting with our drivers and our customers. The Sr. Logistics Coordinator’s role creates and manages client orders to ensure pickup/deliveries remain on schedule. This position must always display professional demeanor and excellent communication skills.

Requirements

College degree in Supply Chain and Logistics, a related field or experience in lieu of education.
4 years’ industry experience in a Dispatch or related role
Proficient with Microsoft Office Suite (Excel, Word & Outlook).
Position requires highly developed organizational and people skills.
Good communication skills are essential.
Ability to build and maintain positive business relationships with carriers, drivers and internal personnel.
Ability to coordinate, solve problems, track loads and provide excellent customer service.
Quality drive and results oriented.
Ability to work in a fast -paced environment, with a demonstrated ability to balance multiple duties concurrently and maintain attention to detail.
Must be comfortable and adept at working both independently and within a team.
Working knowledge of company and the services offered.
Must have availability to work a variety of shifts: days, evenings, nights, weekends and holidays if a business need requires.
Exhibits exceptional aptitude regarding project management and problem-solving skills
Must be able to multitask, have great organizational skills, be self-motivating, able to meet or exceed our customer’s expectations and be able to look for creative solutions to transportation needs.
Data entry, extensive phone and computer time will take up much of the day.
Must possess the ability to quickly process information and make decisions.
Must have strong experience in transportation and customer service.

Responsibilities

Schedules and communicates expectations to the hauling department and/or local operations. Including: pick up/delivery time schedules/location and on time expectations.
Actively accepts accountability for tracking and communicating appropriate information related to customer cargo and resolves problems.
Work in conjunction with operations & billing departments to ensure that all orders are complete and accurate in multiple systems.
Electronically register orders using in-house registration system, van line application, and Mover’s Suite application.
Process all necessary paperwork for each order; (i.e., worksheets, quotes, bills of lading, inventories).
Track the progress of every customer order.
Determine the necessary services and equipment needs for the specific job and communicate all pertinent details effectively to all key departments, drivers and other personnel.
Manage specific accounts, using independent judgment, to interface and coordinate with customer on all orders, registrations and any changes.
Provides consistent and professional communication to internal and external customers.
Utilize various sources of communication for scheduling including internet, e-mail and company phone system.
Provides coverage for co-workers when necessary or instructed by management.
Call other agents for local job assistance throughout the US.
Escalates issues to manager when appropriate.
Performs other duties as required and assigned.