Senior Loan Servicing Representative
About The Position
Wells Fargo is seeking a Senior Loan Servicing Representative to join Wells Fargo Business Workout Department. In this role, you will support the performance of less experienced Loan Servicing staff and the overall effectiveness of the team. You will provide lending support services in operations, documentation, and customer service to Credit teams. You will also provide feedback and present ideas for improving or implementing processes and tools within the Loan Servicing functional area. Additionally, you will perform administrative, transactional, operational, or customer support tasks, resolve complex client problems and inquiries, and analyze issues, business requirements, standards, procedures, and call trends to identify opportunities for improvement and help develop innovative plans within the Loan Servicing functional area to improve business operations. You will provide subject matter expertise and interpretation of procedures to less experienced staff and use independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations. You will interact with your immediate Loan Servicing team, functional area, and internal peers outside your workgroup on loan-related servicing activities, as well as internal or external customers. You will also participate in regional or team meetings, and provide guidance and training to less experienced individuals.
Requirements
- 2+ years of Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice To Haves
- Knowledge of Commercial Workout
- Knowledge of loan documentation
- Intermediate Microsoft Office skills
- Strong attention to detail and accuracy skills
- Developed professional verbal and written communications skills
- Exposure to Wells Fargo AFS (Automated Financial Systems)
- Exposure to Wells Fargo eCaR (Enterprise Collections and Recovery) system
- Exposure to Wells Fargo BLAST (Business Lending and Sales Tracking) system
Responsibilities
- Support performance of less experienced Loan Servicing staff and overall effectiveness of team
- Provide lending support service in operations, documentation, and customer service to Credit teams
- Provide feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area
- Perform administrative, transactional, operational, or customer support tasks
- Resolve complex client problems and inquiries
- Analyze issues, business requirements, standards, procedures, and call trends to identify opportunities for improvement and help develop innovative plans within Loan Servicing functional area to improve business operations
- Provide subject matter expertise and interpretation of procedures to less experienced staff
- Use independent judgment to review and file claims while ensuring compliance with all federal, state, client and company policies, procedures, and regulations
- Interact with immediate Loan Servicing team, functional area, and internal peers outside work group on loan related servicing activities, as well as internal or external customers
- Participate in regional or team meetings, and provide guidance and training to less experienced individuals
Benefits
- Relocation assistance is not available for this position.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
