Senior Loan Program Advisor

James Madison University • Harrisonburg, VA

22h

About The Position

The Senior Loan Program Advisor performs a critical role in loan program management, family support, and loan processing. The position processes all types of loans and other types of aid as needed, in accordance with applicable regulations and guidelines. It also provides program management and supports the Associate Director of Loans.

Requirements

• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Strong customer service skills.
• Documented history of dependable performance, including timely completion of work, adherence to schedules, and consistent follow-through on commitments.
• Strong attention to detail and accuracy.
• Highly organized with excellent time-management skills.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Proficiency with Microsoft Office applications, especially Word, Excel, and Outlook.

Nice To Haves

• Experience with PeopleSoft or similar databases.

Responsibilities

• Reconcile the Direct Loan program.
• Serve as a point of contact for students and parents about the Direct Loan program and other loan-attainment or troubleshooting topics.
• Review file transmittal, file upload, and loan origination processes daily.
• Review loan eligibility and make adjustments in accordance with federal regulations and lender requirements.
• Process authorization, disbursement, and return of funds for Direct Loans.
• Certify, disburse, and return private loans as needed.
• Manage private and Direct Loan processing.
• Assist with financial aid training for staff and students through open houses and workshops.
• Collaborate with campus partners.
• Serve as team leader and provide support and coverage in all areas of the loan team when the Associate Director of Loans is absent.

Benefits

• Paid vacation leave.
• Paid sick leave.
• Parental leave.
• Community service leave.
• 19 paid holidays annually.
• Health insurance options.
• Retirement benefits through the Virginia Retirement System.
• Wellness and work-life integration resources through the Balanced Dukes program.
• Tuition waiver for undergraduate and graduate courses taken at JMU.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed