Senior Loan Program Advisor
About The Position
The Senior Loan Program Advisor performs program management, family support, and loan processing for the Financial Aid and Scholarships department at James Madison University. The role processes all types of loans and other aid as needed, in accordance with applicable regulations and guidelines, and supports the Associate Director of Loans. The position also serves as a point of contact for students and parents seeking help with loan attainment or troubleshooting, assists with financial aid trainings, collaborates with campus partners, and provides team leadership and coverage when the Associate Director of Loans is absent.
Requirements
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Strong customer service skills.
- Documented history of dependable performance, including timely completion of work, adherence to schedules, and consistent follow-through on commitments.
- Strong attention to detail and accuracy.
- Highly organized with excellent time-management skills.
- Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
- Proficiency with Microsoft Office applications, especially Word, Excel, and Outlook.
Nice To Haves
- Experience with PeopleSoft or similar databases.
Responsibilities
- Reconcile the Direct Loan program.
- Serve as a point of contact for students and parents regarding the Direct Loan program and other loan attainment or troubleshooting matters.
- Review file transmittal, file upload, and loan origination processes daily.
- Review loan eligibility and make adjustments in accordance with federal regulations and lender requirements.
- Process authorization, disbursement, and return of funds for Direct Loans.
- Certify, disburse, and return private loans as needed.
- Manage private and Direct loan processing.
- Assist with financial aid trainings for staff and students, including open houses and workshops.
- Collaborate with campus partners.
- Serve as team leader and provide support and coverage across the loan team when the Associate Director of Loans is absent.
Benefits
- Paid vacation leave
- Paid sick leave
- Paid parental leave
- Paid community service leave
- 19 paid holidays annually
- Health insurance
- Retirement benefits through the Virginia Retirement System
- Employee wellness and work-life integration resources through the Balanced Dukes program
- Tuition waiver for undergraduate and graduate courses taken at JMU
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
