Senior Loan Processor

CrossCountry Mortgage, LLC•Fairfax, VA

About The Position

The Senior Loan Processor manages residential mortgage loans from ratified contract through closing. This role oversees loan documentation, underwriting and disclosure activities, and closing readiness while monitoring key milestones to support timely closings. The Senior Loan Processor maintains proactive communication, resolves processing issues, and delivers a high level of customer service.

Requirements

High School Diploma or equivalent.
5+ years of residential mortgage loan processing experience.
Advanced knowledge of Conventional, FHA, VA, USDA, and Jumbo mortgage products.
Advanced knowledge of RESPA regulations and all mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents.
Excellent math and analytical skills.
Excellent communication skills.

Nice To Haves

Encompass experience, preferred.

Responsibilities

Establish borrower relationships by conducting introductory outreach, maintaining communication, and collecting required documentation throughout the loan process.
Coordinate loan setup activities by ordering title work, obtaining required insurance documentation, and securing condo/HOA documentation as applicable.
Request and collect employment verifications and other supporting documentation necessary to support loan processing and underwriting requirements.
Coordinate government loan requirements by ordering VA appraisals, obtaining FHA case numbers and CAIVRS reports as needed, and submitting waiver requests for appraisal-related repairs in accordance with program guidelines.
Monitor loan progress, key milestones, and rate lock expiration dates to support an efficient and timely closing.
Review loan files for completeness and accuracy prior to underwriting submission, ensuring all required documentation has been received.
Submit complete loan packages to underwriting within established service level expectations and communicate status updates to borrowers and stakeholders.
Coordinate the collection of underwriting conditions by requesting required documentation, delivering requests through designated systems, and following up with borrowers to ensure timely responses.
Coordinate and communicate Initial Closing Disclosure requirements with borrowers, ensuring timely delivery, acknowledgment, and compliance with closing timelines.
Manage loan profile updates and Changes of Circumstance (COCs), communicating pricing-related impacts and escalations to appropriate stakeholders.
Review and approve final Closing Disclosure documentation by coordinating with title and closing partners to ensure accuracy and alignment prior to closing.
Maintain proactive communication with borrowers, agents, and business partners by providing loan status updates and facilitating ongoing engagement throughout and after the loan process.
Manage post-closing activities and reporting requirements by resolving outstanding issues, coordinating borrower follow-up, maintaining loan tracking records, and supporting operational reporting and milestone tracking.