Senior Loan Processor (SAFE)

Wells Fargo Bank•Tempe, AZ

2d•Hybrid

About The Position

Wells Fargo is seeking a Senior Loan Processor (SAFE) in Transactions and Processing as part of Home Lending. In this role, you will perform timely and clear communication with customers, settlement agents, brokers, and other counter parties to obtain missing information and documentation for the loan file. You will submit the loan file to underwriting for review, ensure all compliance and underwriting guidelines are met, and enter loan information into the system. You will prioritize and manage your assigned pipeline to meet anticipated closing date and performance metrics. Additionally, you will act as an escalation point for lower level Mortgage Processors to resolve issues and provide guidance and training, and provide work direction to a team of Mortgage Processors, ensuring metrics are achieved by planning, coordinating and monitoring daily activities. You will interact with your immediate team, functional area, and internal peers, as well as internal and external customers. This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.

Requirements

2+ years of Loan Processing, Customer Service, Loan Administration, Collections, or Sales support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations
Meeting Loan Originator requirements under Regulation Z (LO)
Willingness to work on-site at stated location
SAFE registration at the time of employment (Wells Fargo will initiate the SAFE registration process immediately after your employment start date)
Meeting the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies, including applicable financial responsibility, character, general financial fitness and criminal background standards
A current credit report will be used to assess your financial responsibility and credit fitness

Nice To Haves

1+ years of home loan mortgage processing experience
Ability to navigate multiple computer screens while working on the phone
Exposure to Wells Fargo CORE application
Ability to gather, organize, and interpret data
Good attention to detail and accuracy skills
Good verbal, written, and interpersonal communication skills
Excellent customer service skills
Strong Multitasking experience

Responsibilities

Perform timely and clear communication with customers, settlement agents, brokers, and other counter parties to obtain missing information and documentation for the loan file
Submit loan file to underwriting for review
Ensure all compliance and underwriting guidelines are met
Enter loan information into the system
Prioritize and manage assigned pipeline to meet anticipated closing date and performance metrics
Act as an escalation point for lower level Mortgage Processors to resolve issues and provide guidance and training
Provide work direction to a team of Mortgage Processors, ensuring metrics are achieved by planning, coordinating and monitoring daily activities
Interact with immediate team, functional area and internal peers
Interact with internal and external customers