Senior Loan Operations Specialist

Bank of Ann Arbor•Ann Arbor, MI

40d•Onsite

About The Position

General duties: Team member will be the subject matter expert responsible for tasks associated with supporting all processes of the Loan Operations Department.

Requirements

Five or more years of work experience in a banking environment; preferred loan servicing with exposure to commercial and consumer loan products
Two or more years of experience with Fiserv Premier Loan Accounting software
Skilled in instructing and guiding team members
High School diploma or equivalent, some college or BA/BS preferred; history of relevant continued education is highly preferred
Proficiency with Windows based applications
Excellent work ethic, high levels of integrity, ability to prioritize and results focused.
Work independently in a fast-paced environment
Attention to detail to ensure accuracy
Dedicated to the delivery of excellent client service to interact effectively with clients and team members at any level in the organization
Excellent verbal and written communication skills

Responsibilities

Inputs all new and modified loan information into the loan accounting system for all commercial, mortgage and consumer loans made by the Bank
Performs account maintenance on existing loans and transaction corrections to resolve any problems
Investigates and finds solutions for the prior days' rejected items
Works directly with the lenders and clients to process draws and payments
Works with other financial institutions to process draws, payments, input, and maintenance on participated loans
Prepares payoff letters and processes loan payoffs
Reviews all necessary reports to track and fix errors or research specific information.
Assists customers and branch personnel with questions about loans (mostly payment posting issues). Makes corrections if needed
Reviews loan billings as necessary, checking for accuracy and errors; makes corrections as necessary and forwards to customer for payment
Processes all escrow payouts for tax and insurance payments and maintains the escrow database of all loans with escrow. Runs and verifies annual escrow analysis report and notifies customers of escrow shortages or refunds excess escrow balances. Adjusts escrow portion of monthly payment for the following year based upon the analysis
Tracks, Balances and Reports Commercial Loan fees
Reviews maintenance done by other Loan Operations Specialists and notes review
Additional duties as required