Loan Operations Specialist I

Bank OZK • Little Rock, AR

8h

About The Position

To perform a variety of daily back office loan functions. This includes assisting new and existing branch locations with performing daily transactions, maintenances and other responsibilities in a professional and accurate manner according to policy and procedures.

Requirements

• Computer skills including Microsoft Office Suite
• Ability to handle confidential information professionally
• Ability to learn and perform in a fast paced environment
• Ability to calculate figures such as percentages, fractions and interest
• Ability to multi task and adapt to change
• Ability to work without close supervision
• Excellent internal and external customer service skills
• Good written and verbal communication skills
• Ability to work well under pressure and with deadlines
• Ability to adapt to repeated interruptions
• Ability to work well with others in a team environment
• Ability to respond to requests and demands professionally and promptly
• Ability to learn and follow Bank policies and procedures
• High attention to detail with exceptional organizational and time management skills
• High school diploma or equivalent
• 1 year experience with computer skills, including Microsoft Word and Excel
• Ability to work extended hours as needed

Responsibilities

• General loan file maintenance, coupon requests and code changes
• Book Secondary Market, New Start, CRA and Personal Loans
• Set up payments via ACH and check by phone
• Process requests for charge offs, repossessions and late fee waivers
• Process loan loss/bankruptcy payments
• Loan payoff quotes
• Post incoming wires
• File and/or scan documents
• Support Loan Officers, Loan Assistance and other front line staff
• Post loan payments by mail
• Process credit verification requests
• Process returned mail
• Process returned checks
• Review all work from previous day for accuracy
• Maintain good punctuality and attendance at work

Benefits

• generous PTO
• 401(k) matching
• health, dental, vision (and pet!) insurance
• special perks and discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees