Loan Resolution Operations Specialist I
About The Position
The Loan Resolution Specialist will process liquidation workout solutions with defaulted borrowers in an effort to avoid the completion of foreclosure and to mitigate loss to the borrower and the company. As the Specialist, you will ensure activities are in compliance with federal, state and local regulations as well as in accord with PNMAC policies and procedures. The Loan Resolution Specialist will: Review and process new application requests through multiple intake channels Perform 2nd level audits of submitted documentation for incomplete/complete applications Complete research on prior workout reviews to ensure the loan is eligible for Short Sale/ Deed in Lieu Correspond with internal departments as well as customers via email Analyze financial statements, loan documentation and other relevant data submitted to determine the accurate workout solution Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization’s desired culture and values
Requirements
- High School Diploma / GED
- 1+ years of relevant work experience
- Must be highly proficient in Excel and Word
Nice To Haves
- Experience with first and second mortgage liens and short sale/ liquidation preferred
Responsibilities
- Review and process new application requests through multiple intake channels
- Perform 2nd level audits of submitted documentation for incomplete/complete applications
- Complete research on prior workout reviews to ensure the loan is eligible for Short Sale/ Deed in Lieu
- Correspond with internal departments as well as customers via email
- Analyze financial statements, loan documentation and other relevant data submitted to determine the accurate workout solution
- Perform other related duties as required and assigned
- Demonstrate behaviors which are aligned with the organization’s desired culture and values
Benefits
- Comprehensive Medical, Dental, and Vision
- Paid Time Off Programs including vacation, holidays, illness, and parental leave
- Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
- Retirement benefits, life insurance, 401k match, and tuition reimbursement
- Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
