Loan Operations Specialist

First Northern Bank of Dixon•Dixon, CA

1d•$27 - $30

About The Position

This position is responsible for supporting and overseeing the administrative and processing tasks related to the entire lifecycle of a loan, from application to payoff. They ensure all loan activities are processed accurately, timely, and in compliance with internal policies and federal/state regulations. The role is an integral part of the lending process, ensuring a smooth and accurate experience for both customers and internal staff.

Requirements

Communication well-developed verbal/written communication skills and interpersonal skills; ability to speak, read, write and understand English well
Accuracy and Thoroughness strong attention to detail with the ability to work efficiently and accurately
Time Management excellent organizational skills, including ability to prioritize to meet deadlines; ability to work under deadlines and perform highly detailed work on multiple, concurrent tasks
Judgement and Discretion ability to exercise independent judgment in decision making and to maintain confidentiality of customer information
Professionalism ability to represent the Bank in a professional, positive manner
Analytical Skills ability to analyze and solve problems
Collaboration ability to work effectively with different level of staff and departments within the First Northern Bank team
Ambition ability and willingness to learn and apply new information or skills
Compliance consistently adhere to Bank policies and regulations, reinforce training to ensure that Bank employees are aware of UDAAP and do not harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice
A high school diploma or equivalent is required
A minimum of 4 years of experience in loan operations, processing, or banking Required.
Thorough knowledge of loan products, loan servicing and policies and procedures is required
Good working knowledge of Microsoft Outlook, Excel, Word with the ability and willingness to learn new programs and software

Nice To Haves

Associate degree in finance, Business, or a related field preferred. or equivalent work experience in a similar position
Experience with property and liability insurance practices and regulations and escrow disbursement practices preferred
Experience with Fiserv Premier Navigator software, F.I.S. Horizon Software, Imaging and Director software and Laser Pro loan documentation software a plus
Experience with Investor reporting and Secondary markets
Experience with Freddie Mac loan level reporting and Electronic Default Reporting, a plus

Responsibilities

Loan Processing & Documentation: Reviewing loan files for completeness and accuracy, preparing loan packages and documents (e.g., using LaserPro software), inputting data into core systems (Fiserv, F.I.S.), and ensuring proper and timely execution.
Customer Service: Acting as a secondary point of contact for borrowers and a primary point of contact for colleagues, answering inquiries, and resolving issues related to the lifecycle of a loan, promptly and professionally.
Collateral & Compliance: Collecting title work and insurance for adequacy; perfecting liens (UCC filings, titles); and ensuring all documentation meets regulatory guidelines (e.g., HMDA, CRA, Flood).
Financial Transactions & Servicing: Processing loan payments, disbursements of funds, payoffs, and draw requests, as well as managing escrow accounts to track and pay for insurance and property taxes, and balancing general ledger accounts.
Reporting & Auditing: Maintaining accurate electronic and hard copy files, tracking exceptions (missing documentation), preparing various reports for management, 3 rd parties (e.g., Freddie Mac) or auditors, and assisting with internal/external audits as requested.
Process Improvement: Identifying and recommending improvements to loan operation systems and procedures to enhance efficiency and productivity.