Consumer Loan Operations Specialist

CENTRAL BANCOMPANY, INC. • Jefferson City, MO

11h

About The Position

The Consumer and Installment Loan Operations Specialist plays a vital role in supporting the daily operations of our financial institution. This position is responsible for efficiently handling loan documentation, customer service, account management, and administrative tasks while maintaining a high standard of accuracy and professionalism. This position requires effective communication and collaboration between all lending personnel, borrowers, regulators, and auditors, to ensure adequate and proper procedures, processing, and system coding.

Requirements

• High school diploma or equivalent required.
• Prior experience in banking, lending, or financial services is highly desirable.
• Strong organizational and time management skills.
• Excellent communication and customer service abilities.
• Proficiency in computer systems.
• Attention to detail and ability to manage confidential information.
• Ability to understand and apply compliance rules and guidelines according to regulations, as well as stay current on updates and changes to the lending systems.

Responsibilities

• Prepare new loan documents and or/modifications utilizing loan processing programs Laser Pro, Decision Pro, ACCU, etc. Perform final review of documentation to ensure loans are processed accurately and in accordance with all credit policies and regulations.
• Assist the lending department and operations team to ensure tasks are completed and customers are provided with legendary service. Processing letters, completing loan maintenance, perfecting liens, document checkback, etc.
• Answer incoming phone calls, direct inquiries to appropriate departments, and provide prompt, courteous assistance to customers and team members. Assist with general inquiries, account information, and support of consumer loan customers.
• Perform other duties as assigned by management to support departmental and organizational goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED