Consumer Loan Specialist

Fidelity Bank • Scranton, PA

5d • Onsite

About The Position

As a Consumer Loan Specialist, you will play a key role in supporting the consumer loan documentation process from application to closing. This position requires strong attention to detail, excellent customer service skills, and a commitment to compliance and accuracy.

Requirements

• Strong organizational and communication skills.
• Ability to manage multiple tasks with accuracy and efficiency.
• Commitment to delivering outstanding customer service.

Nice To Haves

• Knowledge of loan processing and compliance is a plus.

Responsibilities

• Provide an exceptional experience to customers and team members, aligned with Fidelity Bank’s Core Values.
• Process consumer loan requests by gathering and analyzing information, ensuring compliance with underwriting guidelines.
• Prepare and review loan documents for closing and post-closing accuracy.
• Respond to customer and internal inquiries promptly and professionally.
• Maintain accurate records, logs, and files while coordinating tasks across departments.
• Ensure adherence to regulatory requirements (HMDA, CRA, ECOA) and complete all compliance training.
• Engage in ongoing learning and career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees