Senior Living Concierge - Full Time

Tarantino Properties•Chandler, AZ

4d•Onsite

About The Position

Solterra Senior Living at Chandler is currently seeking a Full-Time Concierge to enhance resident services and provide up-to-date information in a more efficient and timely manner. The role involves greeting residents and visitors, answering the telephone, responding to inquiries and emergencies, relaying calls to the proper department, and performing various related clerical duties.

Requirements

Proficiency with maneuvering various computer systems, online platforms, and reporting functions.
Working knowledge of Excel, Word, and MS Office is preferred.
High level of ability in effective and succinct written and oral communication with residents, families, staff, vendors, and the general public.
High School Diploma or general education degree (GED).

Nice To Haves

1+ years of prior experience working in Assisted Living (AL), Memory Care (MC), Senior Living Community is highly preferred!

Responsibilities

Greets residents and provides general assistance to visitors, prospective residents, and families.
Uses proper telephone etiquette.
Ensures safety of residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
Maintains visitor sign in/out book, reservation book for guest rooms, and completes maintenance request work orders.
Completes daily check-in procedure.
Maintains emergency contact information.
Receives packages, plants, prescription drugs, etc. and delivers/holds as requested.
Maintains the sign in/out log for the issuance of community keys, and gate passes.
Informs supervisor of any resident issues or concerns.
Maintains coffee and cookie service in the lobby/making cookies daily.
Makes sure the lobby has fresh flowers and is appropriately appointed.
Assists other departments with administrative functions.
Completes all required daily shift tasks as per community established by the ED up to and including rolling over the phones at a consistent time daily.
Performs other duties as assigned.