Senior Linux End User Technology Engineer

bet365•Denver, CO

4h•$90,000 - $120,000•Onsite

About The Position

As a Senior End User Technology Engineer, you will use strong technical expertise to ensure delivery of innovative solutions and first-class end user support. You will lead the design, configuration, and management of desktop infrastructure, both on-premise and in the cloud. Playing a critical role in a skilled high-performing team, you will ensure platforms and services remain operational, secure, and compliant, enabling our 365-day-a-year business to function seamlessly. In this role, you will provide 3rd-line maintenance and support for a global desktop infrastructure, keeping endpoints up-to-date and addressing vulnerabilities, security risks, and identifying future technology opportunities. Actively engaging with end users through face-to-face interactions, demonstrating a commitment to delivering exceptional service, will be essential for your success. We seek a leader with strong technical expertise, capable of driving project work using structured methodologies, providing regular updates, and mentoring team members. You will oversee escalated technical issues, ensuring prompt service restoration and ongoing team development.

Requirements

Deep Linux expertise.
Extensive experience with enterprise-grade Linux distributions such as Ubuntu.
Understanding of their package management systems (APT).
Advanced proficiency in shell scripting: Bash is essential.
Python is highly desirable, for automation, troubleshooting, and system administration.
Configuration management experience using Puppet required.
In-depth knowledge of user and group management, file system management (LVM, RAID), process management, service management (systemd, SysVinit, and kernel tuning.
Hands-on experience with virtualisation technologies like VMware vSphere, KVM.
Hands-on experience with containerisation platforms such as Docker and Kubernetes.
Understanding of Linux security best practices, SELinux, user permissions, SSH hardening, and vulnerability management.
Experience with monitoring tools such as Nagios, Zabbix, Prometheus, Grafana.
Git/Gitlab experience.
Strong leadership skills with experience managing and delivering projects at scale, large scale application roll outs, upgrade and removals end to end.
Excellent communication and attention to detail, capable of conveying technical information to non-technical stakeholders.

Responsibilities

Lead the design, configuration, and management of desktop infrastructure, both on-premise and in the cloud.
Provide 3rd-line maintenance and support for a global desktop infrastructure.
Keep endpoints up-to-date and address vulnerabilities and security risks.
Identify future technology opportunities.
Actively engage with end users through face-to-face interactions.
Drive project work using structured methodologies.
Provide regular updates on projects.
Mentor team members.
Oversee escalated technical issues, ensuring prompt service restoration and ongoing team development.
Lead the troubleshoot and resolution of complex technical issues, providing guidance to engineers and ensuring quick resolution.
Collaborate with cross-functional teams to drive continuous improvement in end user infrastructure management processes.
Develop, maintain, and improve internal Knowledge in Jira, ensuring they are up-to-date and easily accessible for the team.
Oversee and manage the technical escalation process, ensuring timely and effective issue resolution.
Identify opportunities for automation and process optimization, mentoring the team in implementing solutions.
Ensure adherence to service level agreements (SLAs) and operational procedures.
Manage and support end user technology platforms including deployment, security, device management and application packaging.
Produce all technical documentation associated with each platform and service such as HLD, LLDs and TDGs.
Incorporate continual rollouts, upgrades and removals of applications ensuring the Business remains compliant and secure.