Senior Lifecycle Consultant

Jenzabar

13d•$71,000 - $83,000

About The Position

The Senior Lifestyle Consultant will own and assist the full customer journey from demo through successful implementation, go-live, and beyond. Responsibilities include learning Jenzabar software, gathering and reviewing client business practices, deliver dynamic/high energy and engaging presentations of SONIS, configure software, train end users on the software, and document training/consulting engagements. The Consultant must be a proactive, self-starting professional and be able to travel. This position requires a solid understanding of Student Information Systems, along with a general understanding of higher education regulations, requirements and policies associated with key student-based offices.

Requirements

Solid understanding of Student Information Systems
General understanding of higher education regulations, requirements and policies associated with key student-based offices
Willingness to travel (~50%)
BS, BA Degree, or equivalent experience
5+ years (3 years must be in Higher Ed)
Experience working in one or more of the following functional areas: Admissions, Financial Aid, Registration, Advising, Student Life, Business Office, Advancement
Experience with Jenzabar’s SONIS Student Information System
Ability to work independently
Excellent organizational skills
Ability to communicate well with others
Ability to work in a team environment
Comfort level with evolving and ever-changing technology
Ability to translate technical complex concepts to functional end users
Strong problem-solving and software troubleshooting skills required
Excellent written and verbal communication skills
Proven effective listening skills
Ability to follow a project plan with attention to detail and follow through
Excellent presentation skills (to various audiences - executives & individual contributors)
Excellent written and verbal communication skills
Proficient with Microsoft Office Suite and other desktop applications
A passion for winning

Responsibilities

Perform customer needs assessments and solution finding sessions
Review customer operations to find improved business process opportunities
Understand product capability gaps or functionality to define ways to handle them using partners, product enhancements, etc.
Define the best company solutions which address requirements of prospect business
Design and deliver product presentations based on the customer assessment
Request and coordinate resources required to support sales efforts
Provide responses for product and technical requests
Participate at conferences, tradeshows, and other events as required by Sales Management and Product Marketing
Stay up to date with the latest Jenzabar software releases and provide regular briefings on changes for the team
Provide knowledge and training on products to peers, presales and sales staff in the organization
Demonstrate an in-depth understanding of the company products, functions, features and benefits
Establish and maintain connections with user groups, industry groups, etc.
Practice continuous learning through self-guided reading and research of relevant business practices, including the student journey, strategies in higher education, analytics, and workflow
Consult with and train end users on optimal configuration and use of Jenzabar’s Student Information System(s)
Perform assigned project tasks with minimal supervision
Follow established methodology to meet project deliverables for all assigned tasks
Work proactively and cooperatively in a team environment to accomplish project deliverables within defined schedule
Communicate information clearly, accurately, and timely to Jenzabar and client project team members
Gain a sound understanding and knowledge of the client's requirements
Understand the client’s business processes as they relate to the software
Exhibit excellent follow-up skills, including the development of detailed project documentation
Collaborate with Project Manager and other project team members in executing assigned projects
Stay abreast with industry trends and technologies
Solicit various viewpoints on potential implementation solutions
Share knowledge and insights
Other duties as assigned by management
Work with Support by taking Calls in a Round Robin Queue and perform testing of solution(s) and/or product on an as needed basis