Sr Life Product Support Analyst

Farm Bureau Financial Services•West Des Moines, IA

1d•Onsite

About The Position

This role provides technical and analytical expertise to ensure life insurance and annuity products, rates, and pricing recommendations are accurately implemented across administrative systems, illustration platforms, and supporting tools. The Senior Life Product Support Analyst serves as a key resource within Life Business Solutions and partners closely with Actuarial, Information Technology, Operations, Marketing, and Agency teams to deliver high-quality product implementations. The position requires a deep understanding of Farm Bureau life insurance and annuity products, features, and technical specifications, and involves collaborating with business and technology teams for accurate and timely implementation of new products, enhancements, and rate changes. The analyst will design, execute, and oversee testing strategies, identify and resolve complex implementation and production issues, and create/maintain product specifications, business requirements, technical documentation, rate books, and reference materials. This role acts as a subject matter expert for product implementation questions and support requests, ensuring regulatory compliance through accurate administrative calculations and projections. Additionally, the analyst will lead administrative support efforts, resolve complex service requests, and assist the Life Product Support Director with workflow coordination, employee development, training, mentoring, and knowledge sharing. Post-release validation and ensuring successful implementation outcomes are also key responsibilities.

Requirements

Bachelor's degree in actuarial science, computer science, finance, business, or a related field preferred; equivalent insurance industry experience will be considered.
Five or more years of life insurance, annuity, product implementation, product support, systems, actuarial, or related industry experience preferred.
FLMI designation preferred; progress toward industry designations is encouraged.
Strong knowledge of life insurance and annuity products, illustrations, rates, and administrative processes preferred.
Ability to read, interpret, and understand policy contracts and reinsurance treaties preferred.
Strong analytical and problem-solving skills with the ability to manage highly complex issues.
Advanced proficiency in Microsoft Excel and VBA required.
Proficiency with Microsoft 365 applications.
Excellent written and verbal communication skills.
Strong prioritization, organization, and project coordination skills.
Reasonably regular and predictable attendance.
Some travel may be required.
Must work from our office in West Des Moines, Iowa.
Applicants must be currently authorized to work in the United States on a full-time basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not able to sponsor OPT status.

Responsibilities

Provide technical and analytical expertise to ensure accurate implementation of life insurance and annuity products, rates, and pricing recommendations across administrative systems, illustration platforms, and supporting tools.
Serve as a key resource within Life Business Solutions and partner with Actuarial, Information Technology, Operations, Marketing, and Agency teams for product implementations.
Develop a deep understanding of Farm Bureau life insurance and annuity products, product features, and technical specifications.
Collaborate with business and technology teams to ensure accurate and timely implementation of new products, enhancements, and rate changes.
Design, execute, and oversee testing strategies to validate system functionality, product values, and illustration outputs.
Identify, analyze, and resolve complex implementation and production issues, partnering with development teams for quality solutions.
Create and maintain product specifications, business requirements, technical documentation, rate books, and reference materials.
Serve as a primary subject matter expert and point of contact for product implementation questions, support requests, and operational issues.
Ensure compliance with regulatory requirements by implementing accurate administrative calculations, rates, policy values, and illustration projections.
Lead administrative support efforts, including system table maintenance, specification updates, administrative rule development, and process improvements.
Respond to and resolve highly complex service requests for internal and external stakeholders in a timely, accurate, and professional manner.
Assist the Life Product Support Director with workflow coordination, employee development, training, mentoring, and knowledge sharing within the team.
Support post-release validation activities and help ensure successful implementation outcomes across supported systems and products.