Sr Life Product Support Analyst

FBL Financial Group, Inc.•West Des Moines, IA

16h•Onsite

About The Position

This Senior Life Product Support Analyst opportunity is for individuals passionate about technical and analytical work, motivated self-starters who enjoy solving complex business problems and influencing product implementation outcomes. The role requires advanced Excel/VBA skills, strong insurance product knowledge, and the ability to lead cross-functional initiatives. The company, Farm Bureau Financial Services, has a history of over 80 years of protecting livelihoods and futures, valuing integrity, teamwork, passion, service, leadership, and accountability. The Senior Life Product Support Analyst will provide technical and analytical expertise to ensure life insurance and annuity products, rates, and pricing recommendations are accurately implemented across administrative systems, illustration platforms, and supporting tools. This role serves as a key resource within Life Business Solutions, partnering with Actuarial, Information Technology, Operations, Marketing, and Agency teams to deliver high-quality product implementations.

Requirements

Advanced proficiency in Microsoft Excel and VBA required.
Proficiency with Microsoft 365 applications.
Excellent written and verbal communication skills.
Strong prioritization, organization, and project coordination skills.
Reasonably regular and predictable attendance.
Must work from our office in West Des Moines, Iowa.

Nice To Haves

Bachelor's degree in actuarial science, computer science, finance, business, or a related field preferred; equivalent insurance industry experience will be considered.
Five or more years of life insurance, annuity, product implementation, product support, systems, actuarial, or related industry experience preferred.
FLMI designation preferred; progress toward industry designations is encouraged.
Strong knowledge of life insurance and annuity products, illustrations, rates, and administrative processes preferred.
Ability to read, interpret, and understand policy contracts and reinsurance treaties preferred.
Strong analytical and problem-solving skills with the ability to manage highly complex issues.
Some travel may be required.

Responsibilities

Develop a deep understanding of Farm Bureau life insurance and annuity products, product features, and technical specifications.
Collaborate with business and technology teams to ensure accurate and timely implementation of new products, enhancements, and rate changes.
Design, execute, and oversee testing strategies to validate system functionality, product values, and illustration outputs.
Identify, analyze, and resolve complex implementation and production issues while partnering with development teams to ensure quality solutions.
Create and maintain product specifications, business requirements, technical documentation, rate books, and reference materials.
Serve as a primary subject matter expert and point of contact for product implementation questions, support requests, and operational issues.
Ensure compliance with regulatory requirements by implementing accurate administrative calculations, rates, policy values, and illustration projections.
Lead administrative support efforts, including system table maintenance, specification updates, administrative rule development, and process improvements.
Respond to and resolve highly complex service requests for internal and external stakeholders in a timely, accurate, and professional manner.
Assist the Life Product Support Director with workflow coordination, employee development, training, mentoring, and knowledge sharing within the team.
Support post-release validation activities and help ensure successful implementation outcomes across supported systems and products.