Senior Learning Operations Coordinator

ALLIANCE SAFETY COUNCIL•St. George, LA

2d•Onsite

About The Position

The Senior Learning Operations Coordinator is responsible for acting as the team expert in day-to-day operations and administration of Learning Innovation programs, including but not limited to Alliance Safety Council’s signature programs, OSHA Training Institute programs, and ARSC programs. Responsibilities include but are not limited to planning, administration, registration, coordination, and communication of online and instructor-led learning experiences.

Requirements

Must have 1+ years of experience with learning administration technologies such as scheduling, registration, and learning management software.
Must be competent in spreadsheet software such as Microsoft Excel
Must be competent in all functions of the standard issued Alliance Safety Council computer software.
2+ years of experience working in a learning operations or support role.
Demonstrated ability to act as a peer leader, mentor, and coach within the team.
Demonstrate competence in written and verbal communications, computer skills, multitasking, phone and email communication, and etiquette.
Demonstrate competence in task management, prioritization, and problem resolution, along with superior customer service orientation and customer support skills.
Demonstrate competency in written and verbal communication skills.
Demonstrate a strong aptitude for peer mentoring, coaching, and guidance.
A bachelor’s degree or 5+ years of experience in administration, operations, or customer service, ideally within a learning environment, is required.

Nice To Haves

Experience with adult learners in the skilled workforce is preferred.

Responsibilities

Assists the Instructor Manager in innovation and process improvement within Learning Operations.
Acts as the lead role in providing administrative and tactical support for the day-to-day operations and facilitation of Alliance Safety Council’s learning experiences and programs.
Acts as subject matter expert and peer coach for student support and class management within the team.
Assists in onboarding, technical training, and coaching of new hires within the team.
Provides administrative and tactical support for the day-to-day operations and facilitation of Alliance Safety Council’s learning experiences and programs.
Conducts all essential training logistic tasks, including maintaining and distributing materials, setting up the learning environment, preparing class documentation, facilitating communications with participants, arranging catering, collecting surveys, and issuing course completion certificates and digital badges.
Acts as an LMS administrator for functions such as course scheduling, course setup, course maintenance, reporting, and other operational tasks that support learning products and programs.
Produces digital training as needed to assist instructors with courses by providing technical instructions, monitoring participation, distributing follow-follow-up directions, and supporting the use of a digital classroom.
Understands and complies with program requirements and procedures set by governing bodies such as OSHA, ARSC, and ASC Signature Program guidelines.
Compiles reporting data for OSHA Training Institute Education Center and administers the Outreach Training Program, including card requests, course prerequisite requirements, and monitoring activities.
Acts as a point of contact for participants, instructors, partners, and vendors.
Troubleshoots and resolves Tier 3 support cases.
Lead in the effort to create standard operating procedures and process improvements.
Conducts recertification efforts as needed for Alliance Safety Council programs.
Serves as backup to the Instructor Manager and temporarily assumes their duties during absences.
Manages special projects as assigned.
Maintains optimum enrollment of the courses for which they are responsible, along with coordinating course requirements, learning management system administration, reporting, and other administration tasks.