Senior Learning Facilitator, Mortgage

Zillow

4d•$103,500 - $174,000•Remote

About The Position

The Senior Learning Facilitator, Mortgage owns live training delivery across all of ZHL's mortgage fulfillment functions — serving as a shared facilitation resource for the Mortgage Enablement team. You design and deliver complex, multi-session learning programs for new hire onboarding and continual education, apply adult learning principles to meet learners at varying skill levels, and evaluate program effectiveness to drive continuous improvement. This role requires mastery-level facilitation skill and the ability to operate with significant autonomy in a complex, cross-functional delivery environment.

Requirements

8+ years of experience in professional training facilitation, instructor-led delivery, or learning program management
Mortgage industry experience, with a demonstrated track record facilitating training for mortgage sales or fulfillment audiences
Master-level facilitation skills across virtual, live, and blended formats; proficient with virtual training platforms and collaboration tools
Deep grounding in adult learning principles and instructional design fundamentals
Demonstrated ability to assess learner needs in the moment, adapt delivery, and identify knowledge gaps during live sessions
Strong analytical skills — able to interpret evaluation and post-session data to generate actionable insights
Proven ability to manage multiple concurrent training programs and prioritize workload to meet deadlines without close oversight
Excellent communication and presentation skills; comfort facilitating for all levels including leaders and senior stakeholders
Self-directed; plans and executes delivery assignments with administrative supervision, keeping manager informed of progress and blockers

Nice To Haves

Background in or exposure to instructional design; ability to contribute to content quality review
Experience with LMS platforms, eLearning tools, and virtual facilitation technology
Facilitation certification

Responsibilities

Facilitate live training sessions, new hire onboarding programs, and continual education across all fulfillment functions — primarily virtual with occasional in-person delivery
Flex facilitation approach to meet learners at varying levels of competency and experience; create an environment where all participants feel engaged, seen, and supported
Partner with the Manager, Learning Design & Delivery on facilitation quality standards, delivery consistency, and Train the Trainer programs for new content rollouts
Collaborate with Enablement Managers and Instructional Designers to prepare materials, coordinate logistics, and maintain the facilitation calendar
Gather post-session learner feedback, analyze patterns, and route findings to the Instructional Designer for content improvement
Evaluate program effectiveness using established frameworks; present findings and recommendations to stakeholders independently
Provide backup facilitation coverage when Enablement Managers have competing priorities
Apply training techniques effective for technical skills, process knowledge, and behavioral competencies in a regulated mortgage environment