Senior Learning Design Professional
About The Position
The Senior Learning Design Professional uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Senior Learning Design Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Learning Design Professional analyzes content, organizes content, designs solutions, and writes storyboards, scripts, performance support, mobile learning and manuals. Analyzes learning needs and partners with subject matter experts to provide input for course content. Writes effective learning objectives and coordinates performance assessments to measure training effectiveness. Additionally, this role will be analyzing learning needs and partnering with subject matter experts to provide input for course content ensuring course materials are current and relevant to training needs.
Requirements
- Bachelor’s Degree in Business, Education, Communications or related fields
- Minimum of 4 years’ experience developing curriculum content, eLearning programs and facilitator-led and self-paced learning solutions
- 3+ years of facilitation experience with adult learners
- Minimum of 2 years in a consumer facing role within a business
- Proficient in Articulate Rise and Storyline, Photoshop, Audition, and/or Camtasia
- Proficient in Microsoft Suite (PowerPoint, Excel, OneNote)
- Strong verbal and written communication skills
- Strong organizational skills with ability to manage multiple priorities
- Strong knowledge of eLearning standards and Adult Learning Theory
- Strong attention to detail and analytical skills
- Flexibility navigating change in a fast-paced environment and thinking outside the box for creative learning solutions
Nice To Haves
- Master’s Degree in Instructional Design, Adult Education or related field
- Proficiency designing Instructor-Led training both in-person and virtually through Zoom
- Proficient project management skills
- 5+ years in contact center learning and development for Fortune top 50 organization
- Experience developing and managing courses in an LMS
Responsibilities
- Design and develop learning solutions for both new hire and existing associates to support role-based organizational needs
- Conduct needs analysis and use findings to develop learning solutions targeted to meet specific audience needs
- Use a disciplined instructional design approach to create meaningful, memorable learning experiences
- Select appropriate learning activities and methods to achieve objectives, and build those activities into a meaningful sequence
- Selects appropriate media for delivery (instructor-led training, e-learning, virtual, blended learning, etc.) to ensure learning needs are effectively and efficiently met
- Create high quality solutions that are creative, engaging, instructionally sound, complete, and accurately convey learning concepts
- Identify and validate content to be used in learning materials based on input from Operational business partners, such as subject matter experts or key performers
- Evaluate the success of learning solutions in terms of learning outcomes in collaboration with Operational metrics, performance change and business impact; identify trends and patterns in data
- Prepare facilitator support materials (i.e. power point slides, leader/facilitator guides, learning activities, evaluation tools, etc.) and conduct “train-the-trainer” sessions to ensure effective delivery and engaging learning experiences
- Facilitate content developed during peak business periods (peak season runs from mid-September through December)
- Manage annual course review process: establish project timelines, milestones and regularly communicate progress to all stakeholders
Benefits
- Medical, Dental, Vision and a variety of other supplemental insurances
- Paid time off (PTO) & Paid Holidays
- 401(k) retirement savings plan
- Tuition reimbursement and/or scholarships for qualifying dependent children
- And much more!
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance and many other opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
