Senior Learning Design Professional

Humana

2d•$71,100 - $97,800•Remote

About The Position

Humana’s Center of Excellence Curriculum Team is seeking a Senior Learning Design Professional experienced in adult learning to support the Provider Contact Center. As the Senior Learning Design Professional, you will use instructional design, cognitive psychology, and adult learning theory to determine the appropriate learning solution for a new process or system, or to address a knowledge or performance gap.

Requirements

3+ years of learning design experience with adult learners
3+ years of experience developing curriculum content, eLearning programs and virtual learning solutions
2+ years of working experience and technical skills in Articulate 360 (Storyline/Rise)
Progressive business experience with a focus on eLearning strategies and adult learning theories
Excellent writing, grammatical and verbal communication skills
Strong emotional intelligence and organizational skills with the ability to be flexible in a very fluid and fast-paced environment with changing processes and multiple priorities
Strong attention to detail and analytical skills
Experience with Microsoft Office products and/or similar tools to include PowerPoint, Excel, Word, Outlook, and Teams
Must be able to work Eastern Standard Time business hours

Nice To Haves

Bachelor's or Master's degree in Learning and Performance, Education, Communications, Performance Consulting, Industrial/Organizational Development, Humana Resources, or related field
Minimum 2 years of experience in a consumer facing role
Experience in Medicaid/Medicare/Provider business lines, contact center or healthcare and/or insurance setting
Experience with contact center learning and development for Fortune top 100 organization
Project management experience and/or PMP certification
Facilitation experience
Proficiency designing virtual Instructor-led training
Experience developing and managing courses in an LMS (Learning Management System)
Prior experience with measuring learning solutions and tying to performance

Responsibilities

Design and develop learning solutions for both new hires and existing associates to support role-based organizational needs
Conduct needs analysis and use findings to develop learning solutions targeted to meet specific audience needs
Use a disciplined instructional design approach to create meaningful, memorable learning experiences
Write effective learning objectives and performance assessments to measure training effectiveness - including evaluating learners' satisfaction levels, proficiency, and performance improvement.
Select appropriate learning activities and methods to achieve objectives, and build those activities into a meaningful sequence
Selects appropriate media for delivery (instructor-led training, E-learning, virtual, blended learning, etc.) to ensure learning needs are effectively and efficiently met
Develop storyboards, instructor-led content, and eLearning.
Create high quality solutions that are creative, engaging, instructionally sound, complete, and accurately convey learning concepts
Identify and validate content to be used in learning materials based on input from Operational business partners, such as subject matter experts or key performers
Collaborate with other departments, project managers, peers, etc.
Evaluate the success of learning solutions in terms of learning outcomes in collaboration with Operational metrics, performance change and business impact; identify trends and patterns in data
Prepare facilitator support materials (i.e. power point slides, leader/facilitator guides, learning activities, evaluation tools, etc.) and collaborate with others to ensure effective delivery and engaging learning experiences
Provides instruction and guidance to Facilitators, including facilitating Train the Trainer sessions when needed
Maintain curriculum content and agendas to ensure they remain current, valid, and relevant to the audience
Establish learning development timelines, milestones and regularly communicate progress
Respond timely and accurately to curriculum/content feedback
Adhere to design standards and meet quality standards and deadlines
Use your skills to make an impact