Senior Learning Design Professional

Humana • Work at Home - Kentucky, KY

1d • $71,100 - $97,800 • Remote

About The Position

The Senior Learning Design Professional applies instructional design, cognitive psychology, and adult learning theory to identify appropriate solutions to knowledge or performance gaps. The role handles moderately complex to complex work that requires in-depth evaluation of variable factors, works independently, and exercises considerable latitude in determining project objectives and approaches. It begins to influence department strategy and makes decisions about technical approaches for project components.

The professional analyzes and organizes content; designs learning solutions; and develops storyboards, scripts, performance support, mobile learning, manuals, training curricula, materials, job performance aids, and programs. The role analyzes learning needs and partners with subject matter experts on course content, writes learning objectives, coordinates performance assessments, and keeps course materials current and relevant. It evaluates training effectiveness using learner satisfaction, proficiency testing, and job performance improvement. The professional also guides facilitators, uses social media and collaborative tools to support learning, and consults with clients to conduct needs analyses and determine whether learning solutions are appropriate.

This is a remote position with occasional travel to Humana offices for training or meetings. Employees working from home or a hybrid home/office arrangement must have internet service with at least 25 Mbps download and 10 Mbps upload, and a dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information. The position is scheduled for 40 hours per week. The listed annual base-pay range is $71,100–$97,800, and the role is eligible for a bonus incentive plan.

Requirements

• Bachelor's degree in Business Administration, Learning and Performance, Education, Performance Consulting, Industrial/Organizational Development, Human Resources, or a related field.
• At least 5 years of experience in adult education or instructional design.
• Prior experience working in the learning function of a consumer-centric company.
• Progressive business experience focused on learning strategies and adult learning theories.
• Prior experience measuring learning solutions and connecting them to performance.
• Project management experience.
• Excellent written, grammatical, and verbal communication skills.
• Passion for contributing to an organization focused on continuously improving consumer experiences.
• Ability to remain flexible in a fluid, dynamic environment, including adapting to changing processes and priorities.
• Self-starter with strong organizational skills, able to manage multiple details and projects simultaneously and move between strategic and tactical work.
• Proficiency with Microsoft Office applications.
• For home or hybrid home/office work, self-provided internet service must provide at least 25 Mbps download and 10 Mbps upload, and the employee must have a dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information.

Nice To Haves

• Master's degree in Business Administration, Learning and Performance, Education, Human Resources, Organizational Design, or a related field.
• Work experience in a health care and/or insurance setting.
• Health Insurance license, or ability to obtain one within the first 90 days in the role.

Responsibilities

• Analyze knowledge or performance gaps and determine appropriate learning solutions using instructional design, cognitive psychology, and adult learning theory.
• Analyze and organize content and develop storyboards, scripts, performance support, mobile learning, manuals, curricula, training materials, job performance aids, and programs.
• Analyze learning needs and partner with subject matter experts to develop course content.
• Write effective learning objectives and coordinate performance assessments to measure training effectiveness.
• Ensure course materials are current and relevant to training needs.
• Track and analyze training effectiveness using learner satisfaction, proficiency testing, and job performance improvement.
• Provide instruction and guidance to facilitators.
• Use social media and collaborative tools to facilitate learning.
• Consult with clients, conduct needs analyses, and determine whether learning solutions are necessary or relevant.
• Make decisions about technical approaches for project components and contribute to department strategy.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, company holidays, and personal holidays.
• Paid parental and caregiver leave.
• Short-term and long-term disability insurance.
• Life insurance.
• Bonus incentive plan based on company and/or individual performance.
• Other opportunities supporting personal wellness and smart healthcare decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior