Senior Leadership Training Manager

Saxbys•Philadelphia, PA

4d•Hybrid

About The Position

Saxbys is more than a cafe company — it's an Experiential Learning Platform. Every Saxbys cafe is operated by a Student CEO who runs the location as a real business, and it's our Tier 1 cafes — new cafe openings and underperforming locations — where that experience is either built or broken. As our Senior Leadership Training Manager, you're first and foremost a people leader: you'll recruit, coach, and manage a team of 6+ Leadership Training Specialists, holding weekly 1:1s and a weekly team meeting to develop each of them toward their next role as a New Market Leader or Area Operations Manager. You'll pair that leadership with hands-on execution — leading Grand Openings from the ground up and setting the tone for preparedness and accountability at the cafe level by leading from the front. This is a hands-on, traveling role for someone who thrives on building people as much as building systems.

Requirements

Support, exhibit, and promote Saxbys' Mission and Core Values in all daily activities
Ability to travel up to 80% of the time, with a valid driver's license and reliable transportation
Flexible schedule, including early mornings, nights, and weekends
Physical requirements: able to stand, walk, and smile for extended periods, stoop and kneel, push/pull/lift up to 35 lbs, and ascend/descend ladders, stairs, and ramps
People manager first — someone who genuinely enjoys developing others, with a track record of managing a team of multiple full-time team members, holding them accountable, and coaching them toward their next role.
Real time in four-wall food and beverage or retail operations — enough to know what it takes to run a location and hold a team to a standard under pressure.
Pattern-matcher and a root-cause thinker: when something breaks at a cafe, you don't just fix it, you figure out why it happened and put a plan in place to stop it from happening again.

Nice To Haves

Experience running large-scale trainings or events like Grand Openings or camps
Saxbys experience is a strong plus.

Responsibilities

Maintain documentation, prioritize missions, and manage action plans for the Development Pod, ensuring every Tier 1 cafe's needs are tracked and addressed.
Own the on-the-ground execution of Grand Opening plans, training delivery, and cafe set-up — bringing Saxbys culture and brand standards to life at every new cafe.
Recruit, onboard, coach, and manage a team of 6+ Leadership Training Specialists, developing each into a future New Market Leader or Area Operations Manager.
Partner with the Senior Operations Implementation Manager and L&D team to plan and execute SCEO Camps, from budget and travel logistics to on-the-ground delegation.
Own day-to-day guest recovery ticket response and resolution through Zendesk, meeting 24-hour response standards while building your team's ability to handle it themselves.