Senior Lead, Program Management

Royal Caribbean Cruises Ltd•Miami, FL

3d•Onsite

About The Position

Royal Caribbean Group’s Global Marine Operations Team is hiring a full-time Senior Lead, Program Management (Refurbishment Project Manager). This onsite role is based in Miami, Florida, and reports to the Director, Program Management. The Refurbishment Project Manager plans, organizes, and implements refurbishment projects aboard assigned vessels, both while in service and during drydock, whether expensed or capitalized. The position manages projects from inception through final acceptance, ensuring they meet schedule, budget, quality, regulatory, and technical requirements. The role coordinates closely with Marine Ship Managers, shipboard officers, shipboard and shoreside Facilities Management, and other company departments. It oversees contractor performance, quality control, purchasing and logistics coordination, travel and shipboard support, and use of riding crews. The position also manages annual refurbishment plans and project reporting, reviews vessel condition, supports shipboard facilities teams, and contributes to department procedures and continuous improvement. Travel may be required up to 50 percent. Applicants must be legally authorized to work in the job’s location; immigration and work-visa sponsorship are not available.

Requirements

Bachelor’s degree in Engineering.
7 to 10 years of project management experience.
Working knowledge of MS Project, AutoCAD, and other project management systems.
Working knowledge of ship systems, including HVAC, electrical, and mechanical systems.
Working knowledge of DNV, SOLAS, IMO, and USPH requirements sufficient to ensure project compliance in coordination with the Ship Manager and Marine Operations Technical Support group.
Excellent organization and administration skills.
Proven leadership skills.
Strong interpersonal skills for working with multinational shipboard personnel.
Disciplined attention to detail and ability to manage multiple projects simultaneously.
Strong communication, financial, analytical, and project management skills, including the ability to analyze RFPs in detail, including labor and manpower requirements.
Ability to read and interpret business periodicals, professional journals, technical procedures, and government regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from project teams or managers.
Ability to perform calculations involving discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and to apply basic algebra and geometry.
Ability to solve practical problems involving varied circumstances and limited standardization, and interpret written, oral, diagram, or schedule-based instructions.
Ability to work in potentially noisy environments when visiting ships, dry docks, newbuild projects, or off-site locations; personal protective equipment will be available.
Legally authorized to work in the location where the position is based; the role is not eligible for immigration or work-visa sponsorship.

Nice To Haves

Master’s degree.
Hospitality, cruise industry, shipyard, or naval background.

Responsibilities

Plan and deliver refurbishment projects for assigned vessels on time, within budget, and to required quality standards, both in service and during drydock.
Manage and coordinate projects on assigned vessels, including contractor performance supervision, project quality control, purchasing, logistics, travel, shipboard support, and riding crew use.
Ensure projects comply with applicable regulatory requirements, including DNV, IMO, SOLAS, USPH, US Coast Guard, ISO, and ADA requirements.
Ensure projects meet technical requirements for ship systems such as HVAC, electrical, and mechanical systems, and coordinate approvals with Ship Managers, shipboard officers, and Executive Committees.
Secure final project acceptance, follow up on and complete punch-list items, coordinate guaranteed items with Purchasing, and approve final resolution of guaranteed claims.
Prepare and manage the annual refurbishment plan for assigned vessels; update monthly project reconciliation files; assist with project priorities, schedules, status reporting, project matrix maintenance, and cost-benefit analyses.
Conduct a thorough ship-condition review twice a year for each assigned vessel and make routine vessel visits to ensure maintenance meets corporate standards.
Coordinate project planning and development with Hotel Operations, Newbuilding Design, Marine Operations, Supply Chain, Logistics, and onboard Executive and Maintenance Committees.
Support day-to-day refurbishment work with shipboard Facilities Management and help maintain guest and crew areas to company standards.
Contribute to refurbishment specifications, policies, and procedures; provide Newbuilding Design feedback on material performance and failures; and improve the use of technology and templates to communicate refurbishment information and best practices.