Program Management Senior Lead

Citi•New York, NY

4d•$203,000 - $240,100•Hybrid

About The Position

Citibank, N.A. seeks a Program Management Senior Lead in New York, NY, to support the enterprise-wide HR data transformation agenda through the design and execution of HR Data Governance and Data Management strategy. The role delivers regulatory-aligned HR data capabilities, reduces data risk, and supports successful internal audits and regulatory validations. It contributes to planning and executing the HR data transformation portfolio, translating Consent Order requirements into evidence-based deliverables, and supporting Internal Audit validation and issue closure. The position supports cross-functional initiatives across the Data organization and collaborates with HR, Compliance, Risk, Technology, Audit, and other stakeholders. It helps establish effective change management and sustainable adoption, while providing transparent reporting on progress, risks, and mitigation strategies in line with regulatory commitments. The role also supports HR data provisioning, sharing, and retention in accordance with Citi Data Governance and Privacy Policies; modernizes HR data pipelines and metadata; and enforces governance for AI/ML initiatives. The Senior Lead contributes to HR data domain models, critical data element definitions, data quality rules, service level objectives and agreements, lineage to critical reports, and control mapping. Responsibilities include supporting audit and regulatory engagements, developing change-management materials, creating dashboards and executive briefs, maintaining business intelligence tools and reusable knowledge assets, and providing subject-matter support for high-visibility regulatory data projects. A telecommuting/hybrid schedule may be permitted within a commutable distance of the worksite, subject to Citi policies and protocols.

Requirements

Bachelor’s degree or foreign equivalent in Business Administration, Business Analytics, Statistics, or a related field, and ten years of experience in the offered role or a related occupation supporting transformation initiatives for process enhancements; alternatively, a master’s degree and eight years of such experience.
Experience supporting large-scale regulatory or strategic cross-functional transformation initiatives within the financial services industry.
Experience developing large, multi-stream cross-functional transformation initiatives arising from regulatory requirements, strategic operating-model transformations, or core platform migrations.
Experience establishing initiative governance models and defining and tracking program and milestone plans.
Experience contributing to dependencies and RAID logs and coordinating with senior stakeholders.
Experience designing or redesigning enterprise-wide operating models and transitioning them to business as usual after implementation.
Experience designing and implementing controls to mitigate operational, compliance, reputational, strategic, credit, market, liquidity, or data risks.
Experience authoring and supporting program-management processes and artifacts, including toolkits, playbooks, operating and governance models, change-management processes, and performance scorecards using data analytics tools such as Microsoft Excel and Microsoft Project.
Experience facilitating cross-functional stakeholder decision-making with Finance, Business, Technology, PMO, Operational Risk, Compliance, and Internal Audit, including obtaining sign-offs on program budgets, execution plans, scope management, or go-live decisions.
Ability to support sustainability objectives, meet regulatory expectations, mitigate risk, and support Internal Audit validation.
Position schedule is 40 hours per week.

Responsibilities

Support the design and execution of the enterprise-wide HR Data Governance and Data Management strategy.
Support planning and execution of the HR data transformation portfolio and translate Consent Order requirements and milestones into evidence-backed deliverables and closure artifacts.
Support Internal Audit validation, approval for issue closure, closure-criteria definition, preparation of supporting evidence, and issue-validation walkthroughs.
Support cross-functional initiatives across the Data organization and collaborate with HR, Compliance, Risk, Technology, Audit, and other stakeholders.
Establish effective change-management approaches to support adoption and sustainability, including developing playbooks, RACI models, and key performance indicators.
Provide transparent reporting on project progress, risks, and mitigation strategies in alignment with regulatory commitments.
Support HR data provisioning, sharing, and retention in alignment with Citi Data Governance and Privacy Policies by codifying decisions into repeatable controls.
Modernize HR data pipelines and metadata and enforce data governance for AI/ML initiatives.
Implement HR-specific data domain models, critical data element definitions, data quality rules, service level objectives and agreements, lineage to critical reports, and control mapping.
Engage with stakeholders to support sustainability objectives, improve decision-making and efficiency, mitigate risk, and promote data quality.
Generate standard or custom reports summarizing business, financial, or economic data for executives, managers, clients, and other stakeholders.
Synthesize business intelligence or trend data to support recommendations and coordinate its timely flow to users.
Communicate with customers, competitors, suppliers, professional organizations, or others to stay informed about industry or business trends.
Contribute subject-matter support to high-visibility regulatory data projects that enable HR data provision.
Develop and maintain real-time dashboards and executive briefs showing project milestones, risks, and mitigation strategies.
Interact with senior stakeholders to support execution of mandated HR data governance deliverables.
Maintain or update business intelligence tools, databases, dashboards, systems, or methods.
Maintain a library of model documents, templates, and other reusable knowledge assets.
Support large-scale regulatory and strategic cross-functional transformation initiatives in the financial services industry.
Develop multi-stream cross-functional transformation initiatives based on regulatory requirements, strategic operating-model transformations, or core platform migrations; establish initiative governance models and define and track program and milestone plans.
Contribute to dependencies and RAID logs and coordinate with senior stakeholders.
Design or redesign enterprise-wide operating models, including products, services, operating processes, or service models, and transition them to business as usual after implementation.
Design and implement controls to mitigate operational, compliance, reputational, strategic, credit, market, liquidity, or data risks.
Author, refine, and support program-management processes and artifacts, including toolkits, playbooks, operating and governance models, change-management processes, and performance scorecards using data analytics tools.
Facilitate cross-functional decision-making with Finance, Business, Technology, PMO, Operational Risk, Compliance, and Internal Audit, including obtaining sign-offs on budgets, execution plans, scope management, or go-live decisions.

Benefits

Medical coverage
Dental coverage
Vision coverage
401(k)
Life insurance
Accident insurance
Disability insurance
Wellness programs
Paid time off, including planned vacation and unplanned sick leave
Paid holidays
Discretionary and formulaic incentive and retention awards for eligible employees