Senior Lead - IAM Administration

Northern Trust • Tempe, AZ

5d

About The Position

The Lead, Identity & Access Management (IAM) Administration is responsible for operational administration, service delivery, and day-to-day management of IAM platforms and services across Northern Trust. The role leads identity lifecycle management, access provisioning, access governance, privileged access management, authentication services, and operational support, ensuring stable platforms and timely fulfillment of identity and access requests in accordance with security, regulatory, and operational requirements.

The position partners with Engineering, Product & Strategy, Cyber Security, Infrastructure, Application teams, and business stakeholders to deliver reliable and scalable IAM services. It drives operational excellence through standardized procedures, process improvement, automation adoption, platform readiness, reporting, and compliance support. The role also serves as an IAM subject matter expert and operational leader, providing guidance to analysts and administrators and promoting accountability and continuous improvement.

Applicants must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future. The role is associated with Northern Trust’s Tempe office; the posting does not specify whether the position is onsite, hybrid, or remote.

Requirements

• Bachelor’s degree in Cyber Security, Information Technology, Computer Science, Business, or a related field.
• 5–10 years of experience in Identity & Access Management, Cyber Security Operations, Technology Operations, or related disciplines.
• Experience supporting Identity Governance & Administration (IGA), Access Management, Authentication, or Privileged Access Management platforms.
• Strong understanding of identity lifecycle management, user provisioning, entitlement management, and access certification processes.
• Experience supporting IAM platforms in a production operations environment.
• Familiarity with automation tools and operational workflow optimization.
• Knowledge of regulatory, audit, and compliance requirements related to identity and access management.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Experience working across technology, security, audit, risk, and business functions.
• Excellent written, verbal, and presentation communication skills.
• Must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future.

Responsibilities

• Lead the daily administration and operational support of IAM platforms and services.
• Oversee identity lifecycle processes, including onboarding, transfers, role changes, and terminations.
• Manage user access provisioning, deprovisioning, and entitlement administration.
• Support authentication, federation, single sign-on (SSO), and multi-factor authentication (MFA) services.
• Resolve IAM incidents, requests, and operational issues in accordance with service level objectives.
• Administer access certification campaigns and support remediation activities.
• Coordinate periodic access reviews and user access recertification processes.
• Support role management, entitlement governance, and segregation of duties controls.
• Monitor access control effectiveness and identify operational process improvements.
• Ensure access administration follows established policies and standards.
• Administer privileged account onboarding, maintenance, and lifecycle activities.
• Support privileged access request fulfillment and emergency access processes.
• Manage privileged credential rotation, reconciliation, and monitoring.
• Assist with privileged account reviews, reporting, and certification activities.
• Coordinate with security teams on privileged-access monitoring and investigations.
• Develop standardized procedures, runbooks, and support documentation.
• Identify process improvements that enhance service quality and operational efficiency.
• Support adoption of automation to reduce manual effort and improve service delivery.
• Partner with Engineering during platform upgrades, implementations, and remediation efforts.
• Ensure operational readiness and smooth transition of new capabilities into production support.
• Develop and maintain operational metrics, dashboards, and service performance reporting.
• Monitor performance indicators related to provisioning, certification, privileged access, and service delivery.
• Produce reporting for management, audit, compliance, and regulatory stakeholders.
• Support control execution and evidence collection for IAM operations.
• Track and report operational risks, issues, backlog metrics, and improvement initiatives.
• Serve as an operational leader and subject matter expert for IAM administration services.
• Provide guidance and mentorship to IAM analysts and administrators.
• Collaborate with Product, Engineering, Security Operations, Infrastructure, Application Support, and business teams.
• Support operational governance forums and service review meetings.
• Promote operational excellence, accountability, and continuous improvement across IAM services.

Benefits

• Flexible and collaborative work culture.
• Movement within the organization is encouraged.
• Senior leaders are accessible.
• Inclusive workplace and community assistance are emphasized.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior