Senior Lead - IAM Administration

Northern Trust•Tempe, AZ

About The Position

The Lead, Identity & Access Management (IAM) Administration, is responsible for operational administration, service delivery, and day-to-day management of IAM platforms and services across the organization. This role is a key leader within the IAM organization, ensuring effective operation of identity lifecycle management, access provisioning, access governance, privileged access management, authentication services, and operational support functions. The successful candidate will oversee administrative processes, drive operational excellence, support platform stability, and ensure timely fulfillment of identity and access requests while maintaining compliance with established security, regulatory, and operational requirements. The role partners closely with Engineering, Product & Strategy, Cyber Security, Infrastructure, Application teams, and business stakeholders to deliver reliable and scalable IAM services. Northern Trust describes its work culture as flexible and collaborative, encourages movement within the organization, and emphasizes inclusion and community involvement. The position is associated with the Tempe office, which is described as a Global Capability Center serving more than 75 business functions and employing more than 700 people.

Requirements

Bachelor's degree in Cyber Security, Information Technology, Computer Science, Business, or a related field.
5–10 years of experience in Identity & Access Management, Cyber Security Operations, Technology Operations, or related disciplines.
Experience supporting Identity Governance & Administration (IGA), Access Management, Authentication, or Privileged Access Management platforms.
Strong understanding of identity lifecycle management, user provisioning, entitlement management, and access certification processes.
Experience supporting IAM platforms in a production operations environment.
Familiarity with automation tools and operational workflow optimization.
Knowledge of regulatory, audit, and compliance requirements related to identity and access management.
Strong analytical, troubleshooting, and problem-solving abilities.
Experience working across technology, security, audit, risk, and business functions.
Excellent written, verbal, and presentation communication skills.
Applicants must be authorized to work in the U.S. without needing employment-based visa sponsorship now or in the future.

Responsibilities

Lead daily administration and operational support of IAM platforms and services.
Oversee identity lifecycle processes, including onboarding, transfers, role changes, and terminations.
Manage user access provisioning, deprovisioning, and entitlement administration.
Support authentication, federation, single sign-on (SSO), and multi-factor authentication (MFA) services.
Ensure timely resolution of IAM incidents, requests, and operational issues in accordance with service level objectives.
Administer access certification campaigns and support remediation activities.
Coordinate periodic access reviews and user access recertification processes.
Support role management, entitlement governance, and segregation of duties controls.
Monitor access control effectiveness and identify opportunities to improve operational processes.
Ensure access administration activities follow established policies and standards.
Administer privileged account onboarding, maintenance, and lifecycle activities.
Support privileged access request fulfillment and emergency access processes.
Manage privileged credential rotation, reconciliation, and monitoring activities.
Assist with privileged account reviews, reporting, and certification activities.
Coordinate with security teams to support monitoring and investigation efforts related to privileged access.
Drive operational consistency through standardized procedures, runbooks, and support documentation.
Identify process improvements that enhance service quality and operational efficiency.
Support implementation and adoption of automation capabilities to reduce manual effort and improve service delivery.
Partner with Engineering teams during platform upgrades, implementations, and remediation efforts.
Ensure operational readiness and smooth transition of new capabilities into production support.
Develop and maintain operational metrics, dashboards, and service performance reporting.
Monitor key performance indicators related to provisioning, certification, privileged access, and service delivery.
Produce regular reporting for management, audit, compliance, and regulatory stakeholders.
Support control execution and evidence collection for IAM operations.
Track and report operational risks, issues, backlog metrics, and improvement initiatives.
Serve as an operational leader and subject matter expert for IAM administration services.
Provide guidance and mentorship to IAM analysts and administrators.
Collaborate with Product, Engineering, Security Operations, Infrastructure, Application Support, and business teams.
Support operational governance forums and service review meetings.
Promote operational excellence, accountability, and continuous improvement across IAM services.