Senior Lead Engineer

Majesco

About The Position

This role is for a JB4 Senior Lead Engineer within Majesco’s L&AH Support Organization, acting as a techno-functional production support lead. It bridges deep technical expertise with knowledge of the Life, Annuity & Health (L&AH) business domain. The primary focus is incident analysis, data-pattern analysis, complex defect resolution, and understanding the product’s core base code. The role also implements change requests, deploys hotfixes, and executes product upgrades that update business logic in database and Java layers. The Senior Lead Engineer works independently on difficult assignments, mentors peers, and guides customers on Majesco’s L&AH Intelligent Core functionalities. The role coordinates with cross-functional teams and customers to support incident and change management, account transitions, product upgrades, and delivery of solutions aligned with L&AH business requirements.

Requirements

Advanced experience with Java/J2EE, JSP, Servlets, SOAP, and RESTful Web Services.
Proficiency with API tools such as Postman or Bruno and understanding of how to call and manage collections of microservices.
Strong understanding of Wildfly Application Server and ability to troubleshoot complex issues through log analysis.
Experience with XML, XSL, HTML, and HTTP response codes.
Expertise developing SQL and PL/SQL stored procedures, packages, and functions, and in Oracle database design.
Familiarity with ITSM platforms such as ServiceNow and robust change-management processes.
Understanding of SaaS environments, service transition frameworks, and production support models.
Experience with Dev Studio or similar proprietary configuration frameworks.
Deep understanding of the Life, Annuity & Health insurance domain, including Group, Voluntary Benefits (VB), and Individual lines of business.
Familiarity with L&AH products including Term Life, Whole Life, Disability (STD/LTD), Accident, Critical Illness, Dental, and Vision.
Knowledge of core insurance lifecycle processes and Majesco L&AH Intelligent Core components, including Policy (Group Setup and Enrollments), Billing (List Bill and Direct Bill), and Claims.
Proven experience in functionality development and design implementation aligned with L&AH business rules.
Strong analytical thinking, data-analysis, and logical-reasoning skills for interpreting complex functional code and business rules.
Ability to handle complex work independently, own intricate deliverables, and exercise sound judgment in ambiguous situations.
Strong customer and stakeholder management, project coordination, and oral and written communication skills.

Nice To Haves

Willingness to learn new tools and frameworks such as PRASE and ICD-ICM.

Responsibilities

Perform deep analysis of customer-reported incidents, determine root causes, evaluate data patterns, identify defects, and work within specific SLAs.
Resolve complex product defects, manage hotfix deployments, and implement change requests.
Coordinate account transitions from implementation to production support, including knowledge transfer and continuity of service.
Collaborate with Product, IT, and Security teams on hotfix and security incident responses; document responses and communicate release plans proactively to customers.
Navigate product base code to troubleshoot and address production issues.
Oversee and execute product upgrades involving business logic updates in database and Java layers.
Maintain incident and change-management records in ITSM platforms, tracking product versions, customer entitlements, and support ownership.
Connect technical execution with L&AH business requirements and ensure solutions align with industry standards.
Identify and escalate issues that could affect testing and delivery progress.
Mentor and guide JB1–JB3 programmers in design, development, and Majesco Playbook processes.
Break down complex requirements and provide accurate estimates for defect fixes and change requests.
Participate in code walkthroughs, unit-test plan reviews, and technical and quality reviews.
Gather requirements from L&AH customers and discuss technical points clearly and confidently.
Translate complex business requirements into detailed technical functional specification documents.
Manage conflicting delivery priorities, customer expectations, and project coordination; communicate risks and problem statements clearly.