Senior Lead Digital Product Management, Authentication & Identity

Wells Fargo•Chandler, AZ

3d•$159,000 - $305,000•Hybrid

About The Position

Wells Fargo is seeking a Senior Lead Digital Product Manager who will serve as the product leader for the modernization of our enterprise authentication platform, defining how customers securely authenticate across digital experiences today and in the future. This role is intended for a senior product leader who has previously owned or led an enterprise authentication, identity, IAM/CIAM, or credential platform and has demonstrated experience building and modernizing authentication solutions at scale. You will own the multi-year strategy and transformation roadmap spanning passkeys/FIDO2, passwordless authentication, biometrics, multi-factor authentication, device trust, adaptive authentication, credential lifecycle management, and authentication orchestration. You will lead product managers responsible for major authentication capabilities and partner with senior leaders across engineering, architecture, cybersecurity, fraud, risk, design, and digital channels to transform strategy into an integrated authentication platform. Authentication sits at the intersection of customer trust, fraud prevention, security, and digital experience. The decisions made by this leader will shape the authentication architecture and customer experience for years to come. This is an opportunity to lead an enterprise-scale transformation from legacy authentication toward a modern, phishing-resistant and passwordless authentication ecosystem.

Requirements

7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of direct experience with authentication, identity, IAM/CIAM, cybersecurity, or credential platforms.
Demonstrated experience owning or leading an enterprise authentication, identity, IAM/CIAM, or credential platform supporting multiple applications, channels, or customer journeys.
Demonstrated experience leading a significant authentication or identity platform modernization or transformation, not solely individual feature delivery.
Experience leading complex, enterprise-scale initiatives across multiple technology and business organizations.

Nice To Haves

Proven experience implementing passkeys, FIDO2/WebAuthn, passwordless authentication, biometrics, device binding, or adaptive authentication at scale.
Deep understanding of MFA, credentials, authentication tokens, identity, device intelligence, risk-based authentication, and credential lifecycle management.
Experience defining target-state authentication architecture in partnership with engineering and architecture.
Experience modernizing or replacing legacy authentication platforms.
Experience with authentication APIs, SDKs, orchestration platforms, and web/mobile integrations.
Experience leading and developing product managers.
Background in financial services, fintech, cybersecurity, or another highly regulated environment.
Executive-level communication and demonstrated ability to influence senior leaders.
Strong analytical and strategic decision-making skills.

Responsibilities

Own the enterprise authentication product vision, target state, multi-year strategy, and transformation roadmap.
Lead modernization from legacy authentication toward passkeys/FIDO2/WebAuthn, passwordless authentication, biometrics, device trust, and adaptive authentication.
Establish the platform strategy across web, mobile, APIs, credentials, authentication orchestration, and recovery.
Determine modernization sequencing, platform priorities, dependencies, investment needs, and legacy capability retirement.
Translate business, customer, fraud, security, and regulatory requirements into scalable enterprise authentication capabilities.
Establish product-health measures and outcomes across security, adoption, reliability, customer friction, fraud effectiveness, and cost.
Define enterprise strategies for: Passkeys, FIDO2 and WebAuthn, Passwordless authentication, Multi-factor and adaptive authentication, Biometrics, Device binding and device trust, Token and credential lifecycle management, Risk-based and step-up authentication, Authentication orchestration and recovery.
Drive decisions that balance customer experience, authentication assurance, fraud prevention, accessibility, and regulatory requirements.
Partner with cybersecurity, fraud, architecture, IAM/CIAM, and risk leaders to establish authentication standards and controls.
Evaluate emerging authentication technologies and determine their role within the target-state platform.
Lead enterprise decision-making across multiple authentication products, platforms, and technology organizations.
Influence senior executives on strategy, platform investment, risk, modernization priorities, and trade-offs.
Lead cross-functional alignment across engineering, architecture, cybersecurity, fraud, risk, legal, operations, and channel product teams.
Communicate complex authentication strategies through clear executive storytelling, metrics, and recommendations.
Lead, mentor, and develop product managers, including the Lead Digital Product Manager supporting major authentication workstreams.