Senior Associate - Digital Product Management

American Express • New York, NY

5d

About The Position

The Enterprise Digital Experiences team (EDX) brings together important global and enterprise-level digital assets including: Amex Mobile App, Web (MYCA, Home Page, Navigation, Loyalty & Benefits), Digital Commerce (Card and Merchant Offers), Push Channels (email, SMS, push notifications) and User Experience Design & Research. With our partners across the company, our objective is to become a more essential part of our customer’s digital lives.

Requirements

• Min. 2 years experience in an Analyst role or equivalent
• Understanding of building relationships and working with others
• Experience of delivering and making things happen
• Highly organized with a can-do attitude
• An ability to deal with a fast pace and changing needs
• Excellent written and verbal communication skills
• Enthusiasm and passion for great products and demonstrated customer focus.
• Curious about the why and how

Nice To Haves

• Understanding of basic Agile principles and/or experience in Agile Product Development
• Experience using qualitative and quantitative data to drive backlog enhancements
• Familiarity with basic UX/UI principles
• Experience in matrix organizations and cross-functional environments
• Bachelor’s degree
• Experience with agile product development methodologies and tools (JIRA, Confluence, Mural, Figma, etc.) a plus
• Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Responsibilities

• Driving global digital adoption through digital product development in partnership with Global LOBs and Partner BUs.
• Defining and deploying a focused strategy around digital experience evolution, adoption and engagement – particularly among supplementary and employee cardholders.
• Leveraging usage insights to drive engagement of one of our most critical digital assets.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior