Senior Lead Consultant
About The Position
Cohesity’s Professional Services Consultant helps customers design, configure, operate, and improve Cohesity infrastructure and solutions for data protection, file sharing, operational recovery, and data security. The role uses technical expertise and business understanding to resolve customer challenges, support reliable data recovery operations, and coordinate with Cohesity’s Engineering, Sales, Support, and Technical Marketing teams. It also includes operational reporting, software updates, renewal validation, customer relationship management, and support for data recovery and Smart Files issues. The ideal candidate has significant hands-on experience implementing technical solutions and enabling others through training and documentation, along with experience in data center operations, change controls and freeze windows, and coordination with internal support teams and external vendors. Work is performed remotely or on-site depending on customer requirements, in the customers’ time zones and around their calendars and holiday schedules. Infrequent travel may be needed for quarterly or annual planning meetings. Customer security requirements, including background checks, apply.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
- Strong professional IT experience with significant hands-on expertise in data protection, backup and recovery, and secondary storage platforms.
- Hands-on experience designing, deploying, and optimizing Cohesity clusters and solutions in production environments.
- Deep technical expertise in Cohesity architecture, including cluster design, storage domains, protection policies, data migration, and third-party ecosystem integrations.
- Experience with Linux and Windows operating systems.
- Experience with data protection.
- Experience with server virtualization, including VMware, Hyper-V, or Nutanix.
- Experience with NoSQL, Oracle, and SQL.
- Experience with data migration.
- Experience with BIOS-level bootstrap operating system installation.
- Experience with SSD NVMe, HDD, and SSD M.2 disks.
- Experience with 10 Gb, 25 Gb, 40 Gb, or 100 Gb network cabling.
- Basic TCP/IP networking knowledge, including IPv4, DNS, NTP, and firewalls.
- Experience implementing technical solutions and enabling others through training and documentation.
- Experience with data center operations, change controls and freeze windows, and coordinating with internal support teams and external vendors.
- Ability to meet customer security requirements, including background checks.
Nice To Haves
- Public cloud infrastructure experience with AWS, Azure, or GCP.
- Public cloud storage experience with AWS S3, AWS Glacier, or Azure Blob.
- Network-attached storage experience with Isilon or NetApp.
- Advanced networking experience, including IPv6, LACP, and tagged VLANs.
- Disaster recovery or business continuity planning experience.
- Data replication experience.
- Data compression and deduplication experience.
- Protection and recovery experience with other database types.
- Scripting experience with bash, Python, or PowerShell.
- Automation experience using REST APIs.
- Experience using AI tools to develop and improve automation.
- Experience creating technical drawings with Visio, Lucidcharts, or similar tools.
- Hardware experience with qualified vendor systems, including HPE, Cisco, Dell, Fujitsu, or Lenovo.
- Project management skills, including completing objectives and communicating progress.
- Strong verbal communication and presentation skills.
- Strong written communication skills and attention to detail.
- Ability to guide others and help them succeed with Cohesity.
- Self-starter with strong organization and planning skills.
Responsibilities
- Help customers design and operate data protection and data security solutions.
- Work with customers to resolve technical obstacles and address unique challenges.
- Coordinate communication and collaboration between customers and Cohesity Engineering, Sales, Support, and Technical Marketing teams.
- Proactively identify and resolve issues that could affect data recovery operations.
- Identify opportunities for improvements and additional product sales.
- Configure and improve operational reporting to support reliable performance.
- Collaborate with technical teams to keep system software current and configured according to recommended processes.
- Facilitate contract renewals by providing technical validation and reporting.
- Develop and maintain positive relationships with key customer personnel.
- Provide leadership and support for data recovery or Smart Files-related issues.
Benefits
- Health and wellness benefits.
- Vacation.
- Paid holidays and refresh days.
- 401(k) retirement plan.
- Life and disability insurance coverage.
- The position may also be eligible for bonus compensation, commission if in a sales function, and/or equity grants.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
