Senior /Lead Application Administrator, Departmental Systems

Brown University•RT - Rhode Island, RI

4d•Hybrid

About The Position

The Office of Information Technology (OIT) is seeking a skilled Application Administrator to join the OIT Departmental Systems team. This position will be filled at either the Senior Application Administrator (Grade 10) or Lead Application Administrator (Grade 11) level, depending on the finalist's depth of qualifications, technical expertise, and relevant experience. Senior Application Administrator (Grade 10) This position directly supports the technology needs of IT applications across a wide range of divisions and departments, including but not limited to Dining Services, Campus Life, Auxiliary services (Bookstore, Mailroom, Transportation), the Brown Card Office, and the Brown Arts Institute. This position is responsible to ensure that IT applications meet the ongoing needs of all operational aspects in their respective areas. The Senior Application Administrator will support all computing applications used throughout our broad customer base. The Senior Application Administrator will support all of these applications in a variety of ways, including application configuration, vendor technical support, contractual support, and performing Data Security Reviews. The Senior Application Administrator will participate in and support all upgrades, application and security patches, etc. and will coordinate all aspects of testing, documentation, and training of end users. The position will participate in cross training with fellow team members to ensure the team has adequate backup for all applications supported. The Senior Application Administrator will be a liaison into OIT, working with the ITSC team, Network and Comm Ops teams, ISG, and any other teams as needed. This role will also partner with Athletics leaderships regarding technology planning, budgeting, and evaluation of new applications. Lead Application Administrator, Departmental Systems (Grade 11) This position directly supports the technology needs of the customer base for Departmental Systems. It will primarily focus on the Division of Athletics and the Department of Public Safety and Emergency Management, but will help to support the various other departments and divisions supported by Departmental Systems. The Lead Application Administrator will support all computing applications used throughout our customer base. This position will support software apps used by Athletics including enterprise level apps like TeamWorks, that includes NCAA compliance management, University Ticketing for selling tickets to sporting events, and Fusion for managing recreational sports. Additionally this position supports many sport-specific applications with unique needs. The Lead Application Administrator will support all of these applications in a variety of ways, including application configuration, vendor technical support, hardware needs except for PCI related equipment, contractual support, and performing Data Security Reviews. The Lead Application Administrator will participate in and support all upgrades, application and security patches, etc. and will coordinate all aspects of testing, documentation, and training of end users. The position will participate in cross training with fellow team members to ensure the team has adequate backup for all applications supported. The Lead Application Administrator will be a liaison into OIT, working with many OIT teams including ITSCs, Network, Comm Ops, ISG, Systems, and any other teams as needed. This role will also partner with customer leadership regarding technology planning, budgeting, and evaluation of new applications.

Requirements

Bachelor’s degree preferred
3+ years of IT related experience including enterprise-level business application support or administration (for Senior Application Administrator)
7 years of IT related experience (for Lead Application Administrator)
Strong application support/administration abilities to troubleshoot, support, and maintain critical application suites/software components supporting a 24x7 operation.
Strong problem solving skills, organizational skills, and project planning skills
Working knowledge of databases and SQL Queries
Troubleshooting skills for problem resolution
Knowledge of TCP/IP networking
Knowledge of IT change management processes
Excellent customer service skills; strong commitment to customer service
Strong computing, analytical, and organizational skills
Ability to work effectively in a group and as a member of a project team
Excellent coordination, collaboration, writing, and verbal communication skills
Ability to manage multiple tasks with shifting priorities
Ability to work through problems and find solutions
Experience with Google Suite
Experience with Microsoft Excel, Word and other Microsoft Office applications
A successful completion of a criminal background check and education verification is required.

Nice To Haves

Administration of Public Safety or Enterprise Applications & Systems
Security Systems Application Administration
SQL Queries; including writing queries and joining databases
SSRS (SQL Server Reporting Services); writing reports & supporting SSRS
Active Directory Security Group Administration
Group Policy Administration
Lead experience preferred
Software House - CCURE9000
VMS Systems such as Genetec Security Center
Central Square IMC
NICE 911 Recording Suite
Zetron Communication Solution
SQL Server Reporting Services
Wowza Media Service & TheoPlayer Cloud
Software House - CCURE9000 Certified
Genetec - Genetec Security Center Certified
Higher education experience preferred
Experience with enterprise-level business application support or administration preferred (for Lead Application Administrator)
Athletics enterprise apps; Athletics compliance, Recreational sports management, ticket sales applications (for Lead Application Administrator)

Responsibilities

Ensure that IT applications meet the ongoing needs of all operational aspects in their respective areas.
Support all computing applications used throughout our broad customer base.
Support applications in a variety of ways, including application configuration, vendor technical support, contractual support, and performing Data Security Reviews.
Participate in and support all upgrades, application and security patches, etc.
Coordinate all aspects of testing, documentation, and training of end users.
Participate in cross training with fellow team members to ensure the team has adequate backup for all applications supported.
Be a liaison into OIT, working with various OIT teams.
Partner with leadership regarding technology planning, budgeting, and evaluation of new applications.
Troubleshoot, support, and maintain critical application suites/software components supporting a 24x7 operation.
Manage multiple tasks with shifting priorities.
Work through problems and find solutions.