Senior LAD COE Consultant

Marsh McLennan•Hartford, CT

8d•Hybrid

About The Position

Mercer is hiring a Senior Life, Absence & Disability Center of Excellence Consultant to support employer clients, primarily on absence programs such as long-term disability (LTD), short-term disability (STD), the Family and Medical Leave Act (FMLA), and related solutions. The role works with colleagues on client engagements to deliver consulting services, strategy, financial evaluations, plan design, renewals, business placement, benchmarking, and other studies. It also negotiates coverage and rates with benefits carriers and vendors, using Mercer’s scale and reputation to pursue competitive options. The consultant supports financial analysis, underwriting, data analytics, funding analysis with actuaries, and the development of benefit and renewal strategies. They manage marketing and renewal projects, oversee the quality and timeliness of deliverables, contribute to client communications, and coordinate requests for proposals and renewals with insurance carriers. The role also analyzes results and prepares executive summaries for clients, builds carrier and vendor relationships, and helps ensure plan and program changes are implemented in line with client strategy. This is a hybrid role aligned with a Mercer office in the United States, requiring at least three days per week in a local office or onsite with clients. The position offers a base salary range of $88,000 to $176,000 and may be eligible for performance-based incentives.

Requirements

BA/BS degree.
At least 6 years of experience in Life, Absence, or Disability insurance and administration, or in the consulting industry.
Superior analytical and mathematical skills.
Strategic planning, communication, and listening skills.
Excellent organizational and project management skills, including the ability to prioritize and manage multiple complex tasks.
Strong customer service skills and ability to work with multiple clients daily and develop client relationships.
Ability to manage expectations and changing timelines.
Ability to negotiate marketing and renewal results directly with carriers.
Obtain all required state Health and Life insurance licenses within 90 days of the start date.
Advanced knowledge of Microsoft Office tools, including Excel, PowerPoint, and Word.

Nice To Haves

Experience in underwriting is preferred.
Underwriting or financial analysis experience.
Natural curiosity and comfort asking why.
A proactive, self-starting disposition and sense of urgency.
Comfort juggling shifting priorities, clarifying ambiguity, and navigating uncertainty.
Ability to use market dynamics, trends, and customer knowledge to provide strategic advice.
Strong communication skills, including delivering positive and negative messages and maintaining project transparency.
Excellent interpersonal skills and strong oral and written communication skills.

Responsibilities

Support client engagement delivery, strategy, financial evaluations, plan design, renewals, business placement, benchmarking, and other studies.
Support employers with absence programs, including LTD, STD, FMLA, and related solutions.
Interpret and present benchmark data to clients and help ensure plan and program changes are properly implemented in line with client strategy.
Support financial analysis and review, including underwriting, data analytics, and collaboration with actuaries on funding analysis.
Manage project quality and timelines, delegate and review work performed by more junior colleagues, and manage marketing and renewal projects from kickoff through results delivery and follow-up.
Prepare, complete peer review of, and deliver clear, concise, client-friendly communications.
Work with internal Mercer consulting teams and manage requests for proposals and renewals with insurance carriers.
Analyze and interpret results, edit and finalize executive summary reports, and send reports to clients.
Establish and build relationships with appropriate carrier and vendor contacts.
Negotiate marketing and renewal results and seek competitive rates and coverage options from carriers and vendors.
Assist in developing sophisticated benefit design and renewal strategies and use Mercer tools and solutions to address client issues.