Senior Key Account Executive - Richmond, VA

Labcorp•Richmond, VA

1d•Remote

About The Position

LabCorp is seeking a Senior Key Account Executive to join their team in the Richmond, VA territory. This role involves educating, instructing, and upselling to assigned and newly generated accounts, acting as a liaison between clients and LabCorp operations, and providing ongoing service and timely resolution to the customer base. The goal is to ensure customer retention through superior service, recommend client-focused solutions, and manage day-to-day client operations. The position also requires collaboration with the sales team to grow the business, meeting retention and upsell goals, and assisting with the onboarding of new Key Account Executives, including mergers and acquisitions. Additionally, the role involves mentoring peers and new hires, and leading initiatives and campaigns within the region.

Requirements

High school
Sales experience or account management of 3 plus years
Experience selling lab diagnostics or women’s health to major health systems
Proven success managing a book of business
Possess the ability to grow and work with a seasoned high performing team across a wide variety of high growth segments.
High degree of communication and business acumen skills
Superior customer service skills with the ability to build trust-based relationships
Ability to deliver results in a fast paced, competitive market
Excellent time management and organizational skills
Proficient in Microsoft Office
Valid driver’s license and clean driving record

Nice To Haves

Bachelor’s degree
Ability to travel overnight as needed

Responsibilities

Educate, instruct and upsell all assigned and newly generated accounts in an assigned territory.
Act as a liaison between the client and the LabCorp operations team in relation to client needs.
Provide ongoing service and timely resolution to customer base.
Ensure customer retention by providing superior customer service.
Recommend solutions that are client focused.
Provide account management for client’s day-to-day operations.
Collaborate with the entire sales team to grow a business book.
Meet and exceed monthly retention and upsell goals.
Assist with onboarding new Key Account Executives, including mergers and acquisitions.
Serve as a mentor to their existing peers and newly hired Key Account Executives.
Lead Initiatives and Campaigns within their region.