Senior Java IVR Application Developer

Miratech

1d•Remote

About The Position

We are looking for a Senior Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The Developer will work with project teams, third-party suppliers, internal IT teams, and business partners to develop, support, and improve voice contact center systems. The role requires a strong understanding of IVR platforms, solid troubleshooting skills, and effective communication with stakeholders at all levels. In this role, you will develop and maintain cloud-based, stateful IVR applications aligned with business and technical requirements. Responsibilities include hands-on development, collaboration with project managers, application configuration using SQL, and implementing operational improvements to deliver a reliable, high-quality IVR experience for millions of customers.

Requirements

7+ years of professional software development experience with a strong focus on Java
Strong Java programming skills in Java EE and Spring Boot / Spring Core
Solid knowledge of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patterns
Experience working with SQL for application configuration and data-driven logic
Practical experience designing and developing microservices and distributed systems
Hands-on experience with cloud platform engineering, preferably AWS
Experience with containerization and orchestration using Docker and Kubernetes
Strong troubleshooting and analytical skills, including production issue investigation
Effective communication and presentation skills
Ability to work independently in a fast-paced, global environment

Nice To Haves

Understanding of voice contact center systems and IVR platforms
Experience developing IVR applications
Understanding of AI integration and LLM-based architectures
Familiarity with voice technologies and speech standards (VoiceXML, SRGS, MRCP, CCXML)

Responsibilities

Design, develop, and maintain IVR applications based on business and technical requirements
Integrate IVR solutions with key internal services
Monitor IVR systems and implement operational improvements to enhance customer experience
Troubleshoot and resolve issues within the voice contact center and IVR environments
Collaborate with project managers to ensure the timely and high-quality delivery of solutions
Work independently while supporting a regional business unit aligned with global objectives
Participate in forward-looking initiatives to improve call steering and IVR architecture
Communicate technical concepts clearly to both technical and non-technical stakeholders