Senior ITSM Analyst
About The Position
Moorings Park is seeking a detail-oriented and process-driven Senior ITSM Analyst to lead the design and continuous improvement of IT Service Management (ITSM) processes. This role is responsible for ensuring technology services are reliable, efficient, and well-governed by translating business needs into practical, actionable processes. The Senior ITSM Analyst works closely with the CIO, IT team, and business stakeholders to drive ITIL-based process maturity, improve service delivery, and support a high-quality experience for both residents and partners. Moorings Park ® Communities, a renowned Life Plan organization includes three unique campuses located in Naples, Florida. We offer Simply the Best® workplaces through a culture of compassionate care for both our residents and our partners.
Requirements
- Bachelor’s degree in IT, Business, or related field (or equivalent experience)
- 4–8 years of experience in IT operations, service management, or process improvement
- Strong knowledge of ITIL 4 frameworks (ITIL certification preferred/required)
- Experience with Microsoft 365 and ITSM tools (e.g., ServiceNow)
- Strong analytical, facilitation, and communication skills
Nice To Haves
- Healthcare or senior living experience preferred
Responsibilities
- Lead and mature ITSM processes including Change Management, Application Portfolio Management, and Disaster Recovery
- Analyze processes and implement improvements to enhance service delivery and operational efficiency
- Develop dashboards, metrics, and reporting to provide visibility into IT service performance
- Support ITSM tools and process enablement (e.g., ServiceNow or similar platforms)
- Coordinate with vendors and stakeholders to ensure effective service delivery
- Facilitate cross-functional collaboration, workshops, and process adoption
Benefits
- FREE health and dental insurance
- FREE Telemedicine for medical and behavioral health
- Vision insurance, company paid life insurance and short-term disability.
- Generous PTO program
- HSA with employer contribution
- Retirement plan with employer match
- Tuition reimbursement program
- Wellness program with free access to on-site gym
- Corporate discounts
- Employee assistance program
- Caring executive leadership
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
