Senior IT Technician
About The Position
The Senior IT Technician provides Tier 2 technical support and serves as the primary escalation point for Tier 1 support. The role handles advanced troubleshooting across endpoints, Microsoft 365, identity, networking, business applications, security tools, and infrastructure. It also mentors Tier 1 support, improves documentation, and assists with technology projects across company locations. The position reports to the IT Manager, works closely with the Tier 1 IT Technician and system owners, and may require travel between company locations. Occasional after-hours support may be needed for outages, upgrades, deployments, or security incidents. This is a 100% on-site position; remote and hybrid arrangements are not available. Applicants must be authorized to work in the United States without requiring employer-sponsored visa assistance now or in the future. The company does not provide employment visa sponsorship for this position. Compensation is commensurate with experience and will be determined based on the selected candidate's qualifications, skills, and relevant experience.
Requirements
- Four to seven years of IT support, systems administration, network support, or similar experience preferred.
- Strong knowledge of Windows environments and Microsoft 365 administration.
- Experience with Microsoft Entra ID, Intune, endpoint management, identity, and access troubleshooting.
- Working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, switches, wireless networks, and firewalls.
- Experience supporting servers, cloud platforms, backups, and business applications.
- Strong analytical and communication skills.
- Experience mentoring junior technical staff.
- Must be authorized to work in the United States without employer-sponsored visa assistance now or in the future.
Nice To Haves
- Microsoft, CompTIA Network+, Security+, or similar certifications are beneficial.
Responsibilities
- Serve as the primary Tier 2 escalation resource for the IT Technician and resolve complex incidents through completion.
- Troubleshoot advanced Windows, macOS, hardware, application, endpoint, printer, and conferencing-system issues.
- Administer and support Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Microsoft Entra ID, licensing, MFA, and user access.
- Support Microsoft Intune enrollment, compliance policies, application deployment, endpoint configuration, patching, and device lifecycle management.
- Troubleshoot wired and wireless networks, VPNs, DNS, DHCP, VLANs, switches, access points, firewalls, and ISP connectivity under approved procedures.
- Support servers, virtual systems, cloud services, backups, and infrastructure monitoring as assigned.
- Resolve advanced ERP, CRM, Power BI, ChatGPT, and business-application issues; investigate email and account-security incidents.
- Perform root-cause analysis, identify recurring trends, and maintain procedures, diagrams, standards, and knowledge-base articles.
- Assist with new-location deployments, infrastructure upgrades, equipment refreshes, change management, and IT projects.
- Mentor Tier 1 support and junior technical staff.
- Provide occasional after-hours support for outages, upgrades, deployments, or security incidents as needed.
- Travel between company locations as required.
Benefits
- Multiple medical, dental, and vision insurance plan options.
- Tax-advantaged account options, including an HSA for eligible HDHP participants, a Medical FSA, and a Dependent Care FSA.
- Fifteen days of paid time off each year.
- Company-paid Long-Term Disability insurance.
- Company-paid Life Insurance and Accidental Death and Dismemberment (AD&D) coverage.
- A 401(k) retirement plan with a 100% employer match on employee contributions up to 5% of pay and immediate vesting.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
