Senior IT Technician - Victoria

ESW IT Business Advisors•Central Saanich, BC

41d

About The Position

Delivery solutions to our Small to Mid-sized business (SMB) with a strong focus on client care, timelines, and KPI deliverables. Responsible for liaising with businesses, leaders, users, and co-workers to provide technical support on complex issues related to our client’s various infrastructure environments. Support the Account/Project management office in proposing and developing the “right” solution for the client. Investigate, troubleshoot, problem solve and the resolution of technical infrastructure related issues, and providing third level support including root cause analysis testing and documentation. Plan/setup/configure/deploy/troubleshoot desktops, servers, networks with a focus on cloud services such as Azure and O365 as well as servers and storage. Build and maintain in-depth knowledge of ESW IT services and offerings. Develop and update technical documentation including system configurations, application integration, etc. Follow change management procedures when deploying changes to the varying environments. Provide remote or on-site client support to specified clients. Assist with planning or implementation of small to complex projects. Maintain client commitments related to service delivery requirements. Formulate and define the objective and scope based on the clear understanding of the client’s business’ requirements and needs. Assist in the development and delivery of automated managed service products. Contribute to transformative activities from the Project team to Operations team. Perform other duties when assigned.

Requirements

4+ years of experience in an IT Consulting or senior technical support role – preferred.
Post secondary education in a computer-related disciple – preferred.
Microsoft Certifications, and related industry technical certifications such as AWS are an asset.
Advanced knowledge of Windows 10, Windows Server 2016/2019, MS Azure.
Microsoft Full Product Site.
Virtualization – MS Hyper-V, VMWare.
Advanced knowledge with Microsoft Active Directory.
Advanced knowledge of networking and routing technology.
Ability to remain calm and work efficiently in stressful circumstances.
Time management, and the ability to work with minimal supervision.
A combination of education and experience will be considered.
Will require own vehicle with insurance appropriate to business use.
The successful candidate must comply with the safety standards of ESW IT Business Advisors and all of its clients.

Nice To Haves

Microsoft Certifications, and related industry technical certifications such as AWS are an asset.
4+ years of experience in an IT Consulting or senior technical support role – preferred.
Post secondary education in a computer-related disciple – preferred.

Responsibilities

Delivery solutions to our Small to Mid-sized business (SMB) with a strong focus on client care, timelines, and KPI deliverables.
Responsible for liaising with businesses, leaders, users, and co-workers to provide technical support on complex issues related to our client’s various infrastructure environments.
Support the Account/Project management office in proposing and developing the “right” solution for the client.
Investigate, troubleshoot, problem solve and the resolution of technical infrastructure related issues, and providing third level support including root cause analysis testing and documentation.
Plan/setup/configure/deploy/troubleshoot desktops, servers, networks with a focus on cloud services such as Azure and O365 as well as servers and storage.
Build and maintain in-depth knowledge of ESW IT services and offerings.
Develop and update technical documentation including system configurations, application integration, etc.
Follow change management procedures when deploying changes to the varying environments.
Provide remote or on-site client support to specified clients.
Assist with planning or implementation of small to complex projects.
Maintain client commitments related to service delivery requirements.
Formulate and define the objective and scope based on the clear understanding of the client’s business’ requirements and needs.
Assist in the development and delivery of automated managed service products.
Contribute to transformative activities from the Project team to Operations team.
Perform other duties when assigned.