Senior IT Systems Engineer

Care Access

3d•$120,000 - $170,000•Remote

About The Position

The Senior IT Systems Engineer leads the design, implementation, and continuous optimization of Care Access’s enterprise infrastructure, cloud services, and endpoint management systems. The role drives operational excellence through automation, security hardening, monitoring, and technical leadership during critical service incidents, including root-cause analysis and permanent fixes. It also mentors junior administrators, maintains technical documentation and knowledge resources, and collaborates across functions on strategic initiatives and platform migrations. The position is remote within the United States, with all work performed in a remote office environment and less than 10% travel. Occasional planned travel may be required. The expected pay range is $120,000–$170,000 USD per year for full-time team members.

Requirements

Bachelor’s degree or equivalent.
At least 7 years of experience in an information technology-specific role.
Strong knowledge of enterprise infrastructure, including identity/IAM, Microsoft 365, endpoint management, networking fundamentals, and directory services.
Working knowledge of Azure and/or AWS cloud platforms, including core services, IAM, networking, logging, and cost or guardrail concepts.
Understanding of security best practices, including MFA/conditional access, least privilege, hardening, patch and vulnerability management, and audit logging.
Familiarity with IT service management concepts, including incident, problem, and change management, SLAs, and operational metrics.
Knowledge of automation patterns and configuration management concepts, including infrastructure-as-code principles, repeatability, and drift prevention.
Ability to design and implement scalable, secure systems end-to-end, from requirements and architecture through rollout and runbooks.
Strong root-cause-oriented troubleshooting across endpoints, identity/authentication, networking, and SaaS/cloud dependencies.
Proficiency in scripting and automation for provisioning, reporting, and remediation.
Experience with monitoring and observability, including log collection, alert tuning, dashboards, and on-call or incident leadership.
Strong documentation skills, including standards, runbooks, diagrams, and executable change plans.
Ability to use keyboards and other computer equipment.

Nice To Haves

PowerShell proficiency is strongly preferred.
Python or Bash scripting is a plus.

Responsibilities

Research, design, deploy, and improve enterprise systems, including identity, Microsoft 365, endpoint management, and cloud services.
Lead system upgrades, migrations, and platform rollouts using clear standards and documentation.
Own monitoring, alerting, incident response, root-cause analysis, and permanent fixes for critical services.
Improve service uptime, performance, and security posture through automation and hardening.
Partner with Security and Compliance to implement controls such as least privilege, patching, logging, and access reviews.
Manage vendor escalations, evaluate tools, and ensure systems meet internal standards and audit requirements.
Mentor junior system administrators and build knowledge resources for IT new hires and self-service guides for end users.
Maintain and improve technical documentation, including runbooks, SOPs, architecture diagrams, and CMDB/service catalog entries.
Participate in the on-call rotation, provide escalation support, contribute to incident postmortems, and track corrective actions to completion.
Contribute to tool evaluations and proofs of concept; recommend standards and drive adoption for MDM, EDR, IAM, backup, and monitoring tools.
Help implement and test business continuity and disaster recovery runbooks, including backup verification, restore tests, and DR exercises.
Participate in cross-functional projects such as M&A integrations, system migrations, and data center or cloud transitions.